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For Companies At a Glance
- Tasks: Greet customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join Swatch, a vibrant brand known for its innovative watches and fun culture.
- Benefits: Enjoy flexible hours, employee discounts, and a dynamic work environment.
- Why this job: Be part of a team that values creativity, customer service, and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for students looking to gain retail experience while studying.
Job description
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers customs and culture.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
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Part Time Retail Sales Advisor - Swatch Glasgow 20 hours employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Glasgow 20 hours
✨Tip Number 1
Familiarise yourself with Swatch's product range before your interview. Knowing the different types of watches and their features will not only impress your interviewers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by role-playing common retail scenarios with a friend. This will help you articulate how you would handle various customer interactions, which is crucial for this role.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current practices can give you an edge during discussions about how to enhance the customer experience at Swatch.
✨Tip Number 4
Show enthusiasm for the role and the brand during your interactions. Employers love candidates who are passionate about their products, so let your excitement shine through when discussing why you want to work at Swatch.
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Glasgow 20 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part Time Retail Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Swatch that appeal to you, such as their product range or customer service philosophy, and explain how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous retail or customer service experience. Use specific examples to demonstrate your ability to provide exceptional customer service and your familiarity with sales processes.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at The SWATCH Group
✨Show Your Customer Service Skills
Since the role involves delivering exceptional customer service, be prepared to share examples of how you've provided great service in the past. Think about specific situations where you went above and beyond for a customer.
✨Know Your Products
Familiarise yourself with Swatch's product range, including their watches and any unique features. Being able to discuss products confidently will impress your interviewers and show your enthusiasm for the brand.
✨Demonstrate Team Spirit
Retail is all about teamwork. Be ready to talk about how you've worked effectively with colleagues in previous roles. Highlight any experiences where you contributed to achieving team goals or sales targets.
✨Be Aware of Security Practices
Understanding the importance of security in retail is crucial. Prepare to discuss how you would help prevent shrinkage and maintain a secure environment for both customers and staff.
