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For Companies At a Glance
- Tasks: Serve customers with a smile, share product knowledge, and help meet sales targets.
- Company: Join Swatch, a vibrant brand known for its innovative watches and fun culture.
- Benefits: Enjoy flexible hours, a dynamic work environment, and employee discounts.
- Why this job: Be part of a creative team, learn about fashion, and make a real impact on sales.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to step up in management roles when needed.
Job description
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times
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Part-Time Retail Sales Advisor Swatch Carnaby Street 20 hours per week employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Retail Sales Advisor Swatch Carnaby Street 20 hours per week
✨Tip Number 1
Familiarise yourself with Swatch's product range before your interview. Knowing the history and features of their watches will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to demonstrate how you would handle various customer interactions can give you an edge during the interview process.
✨Tip Number 3
Research the latest trends in retail and customer service, especially in the watch industry. This knowledge can help you discuss how you can contribute to meeting sales targets and improving customer satisfaction.
✨Tip Number 4
Be prepared to discuss your teamwork and leadership experiences. Highlighting times when you've successfully worked with colleagues or taken initiative can demonstrate your ability to oversee and inspire others on the shop floor.
We think you need these skills to ace Part-Time Retail Sales Advisor Swatch Carnaby Street 20 hours per week
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part-Time Retail Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous retail or customer service experience. Provide specific examples of how you've successfully engaged with customers and contributed to sales targets in past roles.
Demonstrate Product Knowledge: Mention your familiarity with watches or similar products in your application. If you have a passion for Swatch or knowledge about their product range, make sure to include that to show your enthusiasm for the brand.
Professional Communication: Ensure your application is well-written and free from errors. Use a professional tone while still being personable. This reflects your ability to communicate effectively with both customers and colleagues, which is crucial for this role.
How to prepare for a job interview at The SWATCH Group
✨Know Your Products
Familiarise yourself with Swatch's product range, including past and present collections. Be prepared to discuss specific features of the watches and how they cater to different customer needs.
✨Demonstrate Customer Service Skills
Showcase your ability to greet and serve customers with a friendly attitude. Prepare examples from previous experiences where you provided excellent customer service or resolved issues effectively.
✨Understand Sales Targets
Research how retail sales targets work and be ready to discuss how you can contribute to achieving them. Think of ways you can motivate yourself and your colleagues to meet these goals.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would communicate with both customers and team members, especially in a leadership role when the Store Manager is absent.
