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- Tasks: Greet customers, provide product knowledge, and help achieve sales targets.
- Company: Join the vibrant Swatch team at Battersea Power Station.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Opportunity to grow within a global brand and learn from the best.
- Why this job: Be part of a dynamic brand and enhance your retail skills.
- Qualifications: Passion for customer service and a keen interest in watches.
The predicted salary is between 12 - 15 £ per hour.
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on the spot feedback when required.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way.
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Part-Time Retail Sales Advisor Swatch Battersea Power Station 20 hours per week employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Retail Sales Advisor Swatch Battersea Power Station 20 hours per week
✨Tip Number 1
Get to know the Swatch products inside out! Familiarise yourself with the latest collections and features so you can impress during interviews. Show us your passion for the brand and how you can share that knowledge with customers.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family to get comfortable with greeting and serving customers. We want to see how you handle different situations, so be ready to showcase your friendly and fast service.
✨Tip Number 3
Be proactive in your job search! Apply through our website and follow up on your applications. Show us you're keen by reaching out and expressing your interest in the role – it can make a real difference!
✨Tip Number 4
Brush up on your communication skills! Be prepared to discuss how you would lead and inspire your colleagues. We love candidates who can articulate their thoughts clearly and confidently, especially when it comes to teamwork and store management.
We think you need these skills to ace Part-Time Retail Sales Advisor Swatch Battersea Power Station 20 hours per week
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Know Your Stuff: Make sure to demonstrate your knowledge about Swatch and its products in your application. Familiarity with our product range shows us that you're genuinely interested and ready to provide customers with the best service.
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Part-Time Retail Sales Advisor. Highlight your relevant experience and skills that align with the job description, especially around customer service and teamwork.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Make sure you’re familiar with Swatch's product range, including past and present collections. Being able to discuss the features and benefits of different watches will impress your interviewers and show that you're genuinely interested in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you greeted customers, handled inquiries, or resolved issues. This will demonstrate your ability to create a friendly and efficient shopping experience.
✨Demonstrate Team Leadership Potential
Since the role involves overseeing colleagues, be ready to talk about any leadership experiences you have. Share instances where you’ve motivated a team or provided feedback, as this shows you can contribute to a positive store environment.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult customer or managing stock control. Practising your responses to these scenarios will help you articulate your problem-solving skills effectively.