At a Glance
- Tasks: Greet customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join the vibrant Swatch team in Liverpool, known for its fun and dynamic culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fun work environment with chances to learn and grow in retail.
- Why this job: Be part of a trendy brand and connect with customers while showcasing stylish products.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in Manchester employer: The SWATCH Group
Swatch Liverpool is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member is encouraged to deliver outstanding customer service while developing their product knowledge. With flexible part-time hours, employees benefit from ongoing training opportunities and a supportive environment that fosters personal and professional growth, making it an ideal place for those seeking meaningful employment in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Swatch's product range and history. This way, when you chat with customers, you can provide them with all the juicy details they need to make a purchase.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with a friend or just chatting with people in your daily life, the more comfortable you are with engaging customers, the better your chances of landing that job.
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your passion for retail and Swatch shine through. A positive attitude can be contagious and might just win over your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in Manchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Know Your Stuff:Familiarise yourself with Swatch products and the retail environment. Mention any relevant experience or knowledge in your application to show us you’re ready to deliver exceptional customer service right from the start.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your skills and experiences that align with the job description, especially around sales and customer service, to catch our attention!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Make sure you’re familiar with Swatch's product range, both past and present. This means knowing the features, functions, and unique selling points of the watches. Being able to discuss these confidently will impress your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to provide a memorable experience, which is key for this role.
✨Practice Your Communication Style
Since communication is crucial in retail, practice how you present yourself. Be clear, friendly, and professional in your responses. You might even want to role-play common customer interactions with a friend to get comfortable with the flow of conversation.
✨Understand the Importance of Visual Merchandising
Familiarise yourself with good visual merchandising standards. Think about how products are displayed and how that impacts customer engagement. You could even visit a Swatch store beforehand to observe their layout and presentation, which will give you great talking points during the interview.
