At a Glance
- Tasks: Greet and serve customers, ensuring a memorable shopping experience.
- Company: Join a leading retail brand in a vibrant environment.
- Benefits: Flexible hours, competitive pay, and employee discounts.
- Other info: Opportunity for growth and development in the retail industry.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Friendly attitude and willingness to learn about products.
The predicted salary is between 12 - 15 £ per hour.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Retail Sales Advisor PT 20 hours Bicester Village Fix-Term in London employer: The SWATCH Group
As a Retail Sales Advisor at our Bicester Village location, you will be part of a dynamic team that prioritises exceptional customer service and product knowledge. We offer a supportive work culture that encourages personal growth through regular training and development opportunities, ensuring you are well-equipped to provide memorable experiences for our customers. With a focus on teamwork and a commitment to achieving sales targets, this role not only allows you to thrive in a vibrant retail environment but also offers the chance to engage with a diverse clientele in one of the UK's premier shopping destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor PT 20 hours Bicester Village Fix-Term in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with a mate or just chatting with people in shops, being friendly and approachable is key. Remember, they want someone who can deliver that exceptional service every time!
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It keeps you on their radar and shows you’re genuinely interested in the role. Plus, we recommend applying through our website for a smoother process!
We think you need these skills to ace Retail Sales Advisor PT 20 hours Bicester Village Fix-Term in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and engaging tone can make a big difference in how we perceive your application.
Know the Products:Familiarise yourself with our product range before applying. Mentioning specific products or features in your application shows us that you're genuinely interested and ready to provide exceptional customer service.
Highlight Customer Service Skills:Make sure to emphasise any previous experience in customer service. We love candidates who can deliver a memorable experience to our customers, so share examples of how you've done this in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the product range, especially watches and any other items relevant to the role. This will help you answer questions confidently and show that you’re genuinely interested in the products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to create memorable experiences.
✨Be Ready for Security Questions
Since the role involves handling cash and preventing shrinkage, be prepared to discuss how you would ensure security on the shop floor. Think of scenarios where you’ve successfully managed cash transactions or dealt with potential security issues.
✨Communicate Clearly and Professionally
Practice your communication skills before the interview. You’ll need to present yourself professionally and interact with customers from various backgrounds, so being clear and confident in your responses is key.
