At a Glance
- Tasks: Provide exceptional customer service and promote Swatch products in a vibrant retail environment.
- Company: Join the world's largest watchmaking group and be part of a revolutionary brand.
- Benefits: Competitive pay, dynamic work culture, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a fast-paced store.
- Why this job: Be a part of a fun team and help customers find their perfect watch.
- Qualifications: Passion for retail, great communication skills, and a love for fashion accessories.
The predicted salary is between 18900 - 23100 £ per year.
Retail Sales Advisor Oxford Street Full Time
The story of Swatch is the story of a revolution.
In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down.
Suddenly, a watch was much more than a way to measure time.
It was a new language, a way to speak from the heart without words.
Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.
Swatch are looking for 1x 40 hour Retail Sales Advisor, to join our flagship Oxford Street store.
The key purpose is to provide service to customers, promote Swatch products and meet sales targets.
- Profile
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
- Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
- Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers customs and culture.
- Product Knowledge
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- Professional requirements
Essential Passionate to lead, motivate and engage a team Driven to improve conversion and ensure the store and team meet KPIs Enjoys developing team members, with the ability to provide constructive and positive feedback Passionate about providing the highest level of customer experience, leading by example for other team members Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements Preferred Previous experience in retail and/or fashion accessories Have experience dealing with international customers Ability to communicate in multiple languages Previous Supervisory experience
- Contact
- Kevin Charles
- Job location
- 313 Oxford Street
- Job location
- 313 Oxford Street
W1C 2HR London (England)
United Kingdom - The Swatch Group (UK) Limited
77 Marsh Wall
12th Floor
London E14 9SH - #J-18808-Ljbffr
Retail Sales Advisor Oxford Street Full Time in London employer: The SWATCH Group
Swatch is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, where creativity and customer engagement thrive. Employees benefit from comprehensive training programmes, opportunities for personal growth, and a supportive team environment that encourages collaboration and innovation. With a focus on delivering outstanding service and achieving sales targets, working at Swatch not only provides meaningful employment but also a chance to be part of a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Oxford Street Full Time in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The SWATCH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The SWATCH Group!
We think you need these skills to ace Retail Sales Advisor Oxford Street Full Time in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The SWATCH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The SWATCH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The SWATCH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The SWATCH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
