At a Glance
- Tasks: Greet and serve customers, ensuring a memorable shopping experience.
- Company: Join a vibrant retail team at Bicester Village.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Regular training to enhance product knowledge and career development.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Passion for retail and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Retail Sales Advisor FT Bicester Village in London employer: The SWATCH Group
As a Retail Sales Advisor at our Bicester Village location, you will be part of a dynamic team that prioritises exceptional customer service and product knowledge. We offer a supportive work culture that encourages personal growth through regular training and development opportunities, ensuring you are well-equipped to provide a memorable shopping experience. With a focus on teamwork and a commitment to reaching sales targets, our company fosters an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor FT Bicester Village in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Whether it’s a mock interview or just chatting with friends, make sure you can demonstrate how you'd provide that exceptional service they’re looking for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look the part and feel confident when you walk through those doors.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Sales Advisor FT Bicester Village in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Know the Products:Make sure to highlight your familiarity with our product range in your application. Mention any relevant experience or knowledge you have about watches and customer service, as this will show us you're ready to deliver that exceptional experience we value.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. This helps us understand your skills and experiences without getting lost in complicated wording.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Make sure you’re familiar with the product range, especially watches and any other items the store sells. Brush up on their features, benefits, and any recent updates. This will help you answer questions confidently and show your passion for the products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to provide a memorable experience for every customer.
✨Practice Your Communication Style
Since you'll be dealing with a diverse range of customers, practice communicating clearly and professionally. You might want to role-play different scenarios with a friend to get comfortable with various customer interactions, including handling international customers.
✨Be Ready to Discuss Sales Targets
Understand the importance of sales targets and be prepared to discuss how you can contribute to achieving them. Think of specific strategies you’ve used in previous roles to meet or exceed sales goals, and be ready to share those insights during the interview.
