At a Glance
- Tasks: Serve customers with a smile and create memorable shopping experiences.
- Company: Join the vibrant Swatch team in Liverpool.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Opportunity to learn about watches and develop retail skills.
- Why this job: Be part of a brand that celebrates creativity and style.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and safety aware.
- Good visual merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in London employer: The SWATCH Group
Swatch Liverpool is an exceptional employer that values its employees by fostering a vibrant and inclusive work culture. With a focus on personal development, we offer comprehensive training opportunities to enhance product knowledge and customer service skills, ensuring that our team members thrive in their roles. Located in the heart of Liverpool, our store provides a dynamic environment where you can engage with diverse customers while contributing to our collective success in achieving sales targets.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Swatch's product range and values. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you can demonstrate your ability to handle different customer interactions. Role-playing with a friend can be super helpful!
✨Tip Number 3
Dress the part! When you go for an interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Swatch. Good luck!
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Know Your Stuff:Familiarise yourself with our products and the retail environment. Mention any relevant experience or knowledge about watches and customer service in your application to show us you’re ready to hit the ground running!
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your skills and experiences that align with the job description, especially around customer service and sales targets. We love seeing how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Swatch's product range. Research their latest collections and understand the features of different watches. This will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to deliver a memorable experience, which is key for this role.
✨Practice Your Communication Style
Since communication is crucial in retail, practice how you present yourself. Use clear and friendly language, and be ready to engage in role-play scenarios. This will help you feel more comfortable during the interview and show that you can connect with customers effectively.
✨Understand Store Operations
Familiarise yourself with basic retail operations, such as cash handling and visual merchandising. Be prepared to discuss how you would maintain store cleanliness and security. Showing that you understand these aspects will highlight your readiness for the role.
