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For Companies At a Glance
- Tasks: Engage customers with friendly service and ensure a memorable shopping experience.
- Company: Join a dynamic retail environment at Bicester Village, known for luxury brands.
- Benefits: Enjoy flexible part-time hours, employee discounts, and a vibrant team culture.
- Why this job: Perfect for those who love fashion and want to develop customer service skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity to work in a stylish boutique and interact with diverse customers.
Job description
Key Tasks:
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
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Hour Passion Retail Sales Advisor - Part time - 20 hours - Bicester Village employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hour Passion Retail Sales Advisor - Part time - 20 hours - Bicester Village
✨Tip Number 1
Familiarise yourself with the product range before your interview. Knowing the ins and outs of the watches and other products will not only impress us but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in delivering exceptional service, which is key for this position.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 4
Prepare questions to ask us about the role and the store. This shows your enthusiasm and willingness to engage, making you stand out as a proactive candidate.
We think you need these skills to ace Hour Passion Retail Sales Advisor - Part time - 20 hours - Bicester Village
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key tasks and responsibilities of a Retail Sales Advisor. Tailor your application to highlight relevant experiences that align with these tasks.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service in previous roles, as this is crucial for the position.
Highlight Product Knowledge: Mention any experience you have with retail products, especially watches or similar items. If you have undergone training or have knowledge about product features, make sure to include that in your application.
Professional Presentation: Since the role involves interacting with customers, ensure your application reflects professionalism. Use a clear and concise format, and proofread for any errors before submitting your application through our website.
How to prepare for a job interview at The SWATCH Group
✨Know Your Products
Familiarise yourself with the product range, especially watches, as this role requires in-depth knowledge. Be prepared to discuss specific features and benefits of the products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight your ability to create memorable experiences for customers, as this is a key aspect of the role.
✨Demonstrate Teamwork and Communication
Be ready to discuss how you work well within a team and communicate effectively with colleagues and customers. This role involves collaboration, so showcasing your interpersonal skills will be beneficial.
✨Understand Security and Cash Handling
Since the position involves cash handling and security awareness, be prepared to talk about your experience with these responsibilities. Mention any relevant procedures you’ve followed in previous roles to ensure safety and accuracy.
