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For Companies At a Glance
- Tasks: Greet customers, provide exceptional service, and help achieve sales targets.
- Company: Join a luxury retail brand at Bicester Village this Christmas.
- Benefits: Flexible hours, competitive pay, and a chance to work in a vibrant environment.
- Why this job: Perfect opportunity to gain retail experience and share your passion for luxury products.
- Qualifications: Retail experience preferred; love for watches and luxury is a must!
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
Job description
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Essential
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
- Have experience dealing with international customers.
- Ability to communicate in other languages including Mandarin / Arabic.
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Hour Passion Bicester Village - Retail Sales Advisor - Christmas Temp till 31st Dec - 20 hours employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hour Passion Bicester Village - Retail Sales Advisor - Christmas Temp till 31st Dec - 20 hours
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, especially watches, and understand what makes them special. This way, when you chat with customers, you can share your passion and knowledge, making their experience memorable.
✨Tip Number 2
Practice your customer service skills! Whether it’s in person or over the phone, being friendly and approachable is key. Role-play with a friend or family member to get comfortable with different scenarios you might face on the shop floor.
✨Tip Number 3
Be proactive about learning! Attend any training sessions offered and take the initiative to ask questions. The more you know about the products and the luxury retail environment, the better equipped you'll be to impress both customers and your managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our success!
We think you need these skills to ace Hour Passion Bicester Village - Retail Sales Advisor - Christmas Temp till 31st Dec - 20 hours
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for retail and watches shine through! We want to see that you’re genuinely excited about the role and the products we offer.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail, especially if you've worked with luxury items before. We appreciate candidates who take the time to align their skills with what we’re looking for.
Be Personable: In your cover letter, don’t be afraid to show a bit of personality! We value friendly and approachable team members, so let us know how you connect with customers and create memorable experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Make sure you’re familiar with the product range, especially watches and jewellery. Brush up on their features, history, and any unique selling points. This will help you answer questions confidently and show your passion for the products.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to create memorable experiences for customers.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice greeting customers, handling inquiries, and making sales pitches. This will showcase your communication skills and ability to connect with customers, which is crucial in retail.
✨Demonstrate Your Team Spirit
Retail is all about teamwork, so be prepared to discuss how you’ve collaborated with colleagues in the past. Share examples of how you contributed to team goals or supported others, as this will highlight your ability to work well in a boutique environment.