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For Companies At a Glance
- Tasks: Lead a dynamic sales team and create unforgettable customer experiences in luxury retail.
- Company: Join a prestigious brand known for its craftsmanship and heritage.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be the face of a luxury brand and build lasting relationships with clients.
- Qualifications: Experience in retail management and a passion for luxury products.
- Other info: Exciting environment with opportunities to attend exclusive events and network.
The predicted salary is between 36000 - 60000 £ per year.
Team Leadership
- Lead, motivate and manage a sales team, ensuring they are trained in product knowledge, customer service, and brand values.
- Conduct regular team meetings, providing performance feedback, and fostering a positive team environment.
- Define clear targets and responsibilities for each team member.
- Evaluate and support the development of the team through ongoing training in luxury retail, clientele, and selling techniques.
- Anticipate turnover and take the lead in recruitment of new staff.
- Manage team roster, vacations and overtime.
Sales and Business Development
- Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and existing clients in order to achieve sales targets.
- Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners.
- Together with Brand Manager, HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
Customer Experience
- Deliver a world-class customer service experience by adhering to the highest standards of service.
- Offer bespoke consultations to clients, educating them on the craftsmanship, heritage, and technical features of timepieces.
- Ensure an exceptional and personalized shopping journey for each client, understanding their unique preferences and needs.
Boutique Operations & Administration
- Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines.
- Ensure compliance with company policies, procedures, and safety standards.
- Make sure that all operating, H&S and security guidelines are understood and respected.
- Assure the security and proper maintenance of stock timepieces.
- Coordinate with suppliers, Logistic department and HQ teams regarding product deliveries, restocks, and special collections.
- Oversee cash handling, reporting, and administrative tasks, ensuring accuracy in records and operations.
- Manage boutique budgets and expenses, maintaining efficient operational costs.
Reporting & Analysis
- Track sales performance, inventory turnover, and customer feedback to assess the boutique's performance.
- Report on KPIs, sales trends, and customer insights to Brand Manager.
- Analyse and adjust strategies based on market conditions and client preferences.
Brand Representation
- Be the face of the brand, upholding the values, image, and reputation of the Blancpain brand at all times.
- Represent the brand in local events, VIP client events, and high-profile promotions.
- Develop relationships with high-net-worth individuals (HNWIs), watch enthusiasts, and collectors to build a loyal client base.
Boutique Manager employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at your dream company. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the brand inside out. Understand their values, products, and recent news. We want you to walk in there feeling confident and ready to show how you can elevate their boutique experience!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role of Boutique Manager. We suggest rehearsing with a friend or in front of the mirror until you feel like a superstar.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can help keep you top of mind for the hiring team.
We think you need these skills to ace Boutique Manager
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your understanding of high-end products and exceptional customer service. We want to see how you connect with the brand values and how you can bring that passion to our boutique.
Highlight Your Leadership Skills: As a Boutique Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've motivated a team, provided feedback, or conducted training sessions. We’re looking for someone who can inspire others and create a positive work environment!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'client experience' and 'sales targets', to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at The SWATCH Group
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in the brand's history, values, and product offerings. This will not only show your passion for the brand but also help you answer questions about how you would represent it effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and motivating a team. Think of specific examples where you’ve successfully trained staff or improved team performance. Highlight your ability to create a positive environment and set clear targets.
✨Demonstrate Customer-Centric Thinking
Since customer experience is key, come ready with examples of how you've delivered exceptional service in the past. Discuss how you would tailor the shopping journey for clients and build genuine relationships to enhance their experience.
✨Be Data-Driven
Familiarise yourself with sales performance metrics and how they relate to business development. Be ready to talk about how you would track KPIs and adjust strategies based on customer feedback and market trends to drive sales.
