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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with sales in a vibrant retail environment.
- Company: Join the iconic Swatch team in Birmingham, known for its fun and dynamic culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a brand that celebrates creativity and innovation while connecting with customers.
- Qualifications: No prior experience needed, just a passion for people and a willingness to learn.
- Other info: Perfect for students looking to gain valuable retail experience while balancing studies.
The predicted salary is between 11 - 14 £ per hour.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, to provide customers with detailed information.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- Handle all transactions in a responsible and secure way.
- Manage till functions, cashing up, payments, and general duties.
- Deal with and handle cash, credit cards, and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Maintain good health and safety standards.
- Uphold good visual merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Deliver good product knowledge to our customers.
Other
- Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Part Time Retail Sales Advisor - Swatch Birmingham (20 Hours Per Week) employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Birmingham (20 Hours Per Week)
✨Tip Number 1
Get to know the Swatch brand inside out! Familiarise yourself with their product range and history. This way, when you chat with customers, you can provide them with all the juicy details they need to make a purchase.
✨Tip Number 2
Practice your customer service skills! Whether it’s in person or over the phone, make sure you’re ready to greet every customer with a smile and help them feel valued. Remember, it’s all about creating that memorable experience!
✨Tip Number 3
Show off your visual merchandising skills! When you’re in-store, pay attention to how products are displayed. A tidy and attractive shop floor not only looks good but also helps boost sales. Let’s keep that store looking sharp!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. So, go on, hit that apply button!
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Birmingham (20 Hours Per Week)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role focused on customer service.
Know the Product Range: Make sure to mention your familiarity with watches and other products in your application. We love candidates who show they’ve done their homework and understand what we sell. This will help us see that you’re ready to provide customers with reliable information.
Highlight Your Customer Service Skills: Since this role is all about delivering exceptional customer service, be sure to include examples of how you've provided great service in the past. Whether it’s through email, phone, or face-to-face, we want to know how you’ve made customers feel valued.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Swatch's product range. Brush up on the different types of watches and their features. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since the role is all about delivering exceptional customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to create memorable experiences.
✨Show Off Your Team Spirit
Retail is all about teamwork, so be prepared to discuss how you work well with others. Think of times when you’ve collaborated with colleagues to achieve a common goal, like hitting sales targets or improving store presentation.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. For example, how would you handle a difficult customer or manage cash transactions? Practising these scenarios can help you respond confidently and show that you can think on your feet.
