Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales growth, manage the concession team, and ensure top-notch customer experiences.
- Company: Join Blancpain, a prestigious luxury watch brand, at Selfridges in London.
- Benefits: Enjoy a dynamic work environment, training opportunities, and potential for career growth.
- Why this job: Be part of a luxury brand, develop leadership skills, and build lasting client relationships.
- Qualifications: Strong interpersonal skills, managerial experience, and a passion for luxury retail are essential.
- Other info: Opportunity to work in a vibrant retail setting with a focus on teamwork and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Main Function
The main responsibility of the Assistant Concession Manager is to drive continuous growth of the concession performance and ensure key results. Reporting to the Boutique Manager (based in New Bond Street Blancpain Boutique), the Assistant Concession Manager is responsible for the day-to-day management and performance of the concession and is a key contributor in seeking new business opportunities. They commit, dedicate and take proactive and strategic actions towards their responsibilities and duties. Thanks to strong managerial, interpersonal, and technical skills as well as an entrepreneurial mindset, the Assistant Concession Manager is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch team.
Key Responsibilities
Sales and Business Development
- Exceed concession targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Generate the interest of target prospects and convert to concession customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
- Maintain on-going relationships with clients as a part of the Blancpain family. Ensure special attention to existing and new VIP customers to maintain their loyalty.
- Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Retail Sales Advisors.
Team Leadership and Development
- Lead the concession team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
- Ensure coaching of each team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
- Together with the Boutique Manager, assemble a top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of the Blancpain family from day 1. Monitor the team and take necessary Human Resources decisions to restructure the team.
- Monitor staff appearances and behaviour, in line with company policy and concession guidelines (uniform, makeup, language, hair, accessories, etc.).
Concession Operations
- Guarantee the proper maintenance of the concession space: cleanliness, proper visual displays and respect of VM guidelines
- Comply with Selfridges, Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
- Assure the security and proper maintenance of stock timepieces
Health & Safety Compliance:
- Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.
- Help with risk assessments and ensure that all health and safety regulations are adhered to within the concession.
#J-18808-Ljbffr
Assistant Concession Manager Blancpain Selfridges employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Concession Manager Blancpain Selfridges
✨Tip Number 1
Familiarise yourself with Blancpain's brand values and product offerings. Understanding the luxury watch market and being able to discuss specific models and their features will show your passion and knowledge during interviews.
✨Tip Number 2
Network within the luxury retail sector, especially with professionals who have experience in concession management. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight any experience you have in training and developing staff, as this is crucial for the role.
✨Tip Number 4
Prepare to discuss your strategies for client relationship management. Think about how you would approach building loyalty among VIP customers and how you can leverage CRM tools to enhance customer experiences.
We think you need these skills to ace Assistant Concession Manager Blancpain Selfridges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, team leadership, and client relationship management. Use specific examples that demonstrate your ability to exceed targets and develop business opportunities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury retail sector and your understanding of Blancpain's brand values. Mention how your skills align with the responsibilities of the Assistant Concession Manager role.
Highlight Interpersonal Skills: In your application, emphasise your interpersonal skills and ability to lead a team. Provide examples of how you've successfully managed teams or built strong client relationships in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've identified issues and proposed effective solutions in a retail environment. This will demonstrate your proactive approach and ability to ensure smooth operations.
How to prepare for a job interview at The SWATCH Group
✨Showcase Your Sales Acumen
Be prepared to discuss your previous sales experiences and how you've exceeded targets. Highlight specific strategies you've used to attract and retain customers, especially VIP clients, as this role heavily focuses on driving concession performance.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share examples of how you've successfully managed and developed a team in the past. Discuss your approach to coaching and mentoring, and how you ensure everyone is aligned with objectives and brand standards.
✨Understand the Brand and Market
Research Blancpain and its position within the luxury watch market. Be ready to discuss how you can contribute to the brand's growth and what unique insights you bring to the table regarding customer engagement and business development.
✨Prepare for Operational Questions
Expect questions about operational management and compliance with health and safety regulations. Be ready to explain how you would maintain the concession space and ensure that all procedures are followed to create a safe and appealing environment for customers.
