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- Tasks: Assist clients with after sales service and work with the sales team.
- Company: Join OMEGA, a prestigious brand known for luxury timepieces.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a team that values impeccable customer service and strong client relationships.
- Qualifications: No specific qualifications required; just a passion for customer service and luxury products.
- Other info: Regular training provided to enhance product knowledge and skills.
The predicted salary is between 28800 - 43200 £ per year.
Working within our Customer Service department, this position is responsible for assisting clients visiting our boutique for their after sales service needs while also working as part of the sales team.
- Interacting with clients to ascertain their service and warranty needs
- Proposing necessary corrective intervention
- Conducting diagnostics to create an estimate for the work required
- Performing quick service interventions on timepieces, in line with OMEGA standards
- Conducting bracelet interventions (replacement of pins and bars, repair of bent clasps, etc.)
- Ultrasonic cleaning on cases and bracelets
- Assisting with stock management
- Assisting in the continuous achievement of sales targets
- Delivering impeccable customer service
- Developing strong client relationships and client records within the boutique
- Attending regular training and developing a comprehensive product knowledge base
After Sales Advisor | OMEGA Market Street employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor | OMEGA Market Street
✨Tip Number 1
Familiarise yourself with OMEGA's product range and after sales services. Understanding the specifics of their timepieces and common service needs will help you engage confidently with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since this role involves direct interaction with clients, being able to handle various situations smoothly will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of OMEGA to gain insights into the company culture and expectations for the After Sales Advisor role. This can provide you with valuable information that you can use to tailor your approach.
✨Tip Number 4
Stay updated on the latest trends in luxury watch servicing and customer service excellence. Showing that you are proactive about industry knowledge can impress hiring managers and demonstrate your commitment to the role.
We think you need these skills to ace After Sales Advisor | OMEGA Market Street
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the After Sales Advisor position. Tailor your application to highlight relevant experience in customer service and sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer service or worked in a sales environment. Mention specific examples of how you assisted clients and achieved sales targets.
Showcase Your Skills: Make sure to include skills that are particularly relevant to the role, such as problem-solving, communication, and technical skills related to timepiece servicing. Use bullet points for clarity.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the brand. Discuss why you want to work for OMEGA and how you can contribute to their customer service excellence.
How to prepare for a job interview at The SWATCH Group
✨Showcase Your Customer Service Skills
As an After Sales Advisor, you'll be interacting with clients regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to listen to client needs and resolve issues effectively.
✨Demonstrate Technical Knowledge
Familiarise yourself with OMEGA's products and services. During the interview, be ready to discuss any relevant technical skills you have, especially regarding timepiece maintenance and repair. This will show your commitment to the role and your understanding of the brand.
✨Emphasise Teamwork
This role involves working closely with both the customer service and sales teams. Prepare to discuss your experience in collaborative environments and how you contribute to achieving team goals, particularly in a retail setting.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about the training process, opportunities for growth, or how success is measured in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
