Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team while providing top-notch customer service.
- Company: Join Swatch, a vibrant brand known for its innovative watches and dynamic retail environment.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a fun team, enhance your sales skills, and make a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your passion for retail and teamwork!
- Other info: This is a 3-month fixed-term contract with two positions available.
Job description
Essential
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvement
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manage
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviors are in line with training and Swatch guidelines at all times.
#J-18808-Ljbffr
3-Month FTC Retail Sales Advisor Swatch Newcastle Eldon Square and Metrocentre. 2x positions employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3-Month FTC Retail Sales Advisor Swatch Newcastle Eldon Square and Metrocentre. 2x positions
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Tip Number 2
Familiarise yourself with Swatch products before your interview. Being able to discuss their product range and demonstrate your knowledge will impress the hiring team and show your commitment.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate others. Think of examples where you've successfully led a team or provided constructive feedback to colleagues.
✨Tip Number 4
Research the store's KPIs and think about how you can contribute to achieving them. Be ready to share your ideas on improving sales and enhancing the customer experience during your conversation.
We think you need these skills to ace 3-Month FTC Retail Sales Advisor Swatch Newcastle Eldon Square and Metrocentre. 2x positions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail sales and team leadership. Emphasise any previous roles where you motivated a team or improved sales performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to lead by example. Mention specific examples of how you've contributed to team success in the past.
Showcase Product Knowledge: Demonstrate your familiarity with Swatch products in your application. Mention any previous experience with watches or similar products to show you can provide customers with detailed information.
Highlight Communication Skills: Since the role requires confident communication at all levels, include examples of how you've effectively communicated with both customers and colleagues in previous positions.
How to prepare for a job interview at The SWATCH Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer experiences. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Team Leadership Skills
Highlight any experience you have in leading or motivating a team. Discuss specific instances where you've provided constructive feedback or helped develop team members, as this is crucial for the role.
✨Know Your Products Inside Out
Familiarise yourself with Swatch's product range and be prepared to discuss features and benefits. Showing that you have done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Situational Questions
Anticipate questions about how you would handle various scenarios on the shop floor, such as dealing with difficult customers or managing stock control. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
