- Lead the day-to-day activities and operations of the brand in the UK.
- Manage budget and P/L of the brand in the market.
- Develop annual business plans.
- Prepare and submit the Brand's management reports.
- Derive Sales/Marketing and Communication plans with the alignment of the Brand's marketing concept for the UK.
- Suggest and execute the distribution policy for the country in line with SG and Brand HQ overall distribution policy and the legal document requirement.
- Manage relationships with retailers.
- Responsible for the execution and delivery of payment terms/accounts receivable in line with the SG policy for the UK.
- Responsible for the purchase from Switzerland and the control of inventory levels (qualitative/quantitative) in line with SG policy for the country.
- Develop new distribution opportunities including completion of tenders and internal SG documents to acquire appropriate funding within SIS and corporate retail.
- Drive and seek continuous improvement on product sales.
- Implement corporate and international procedures (sales techniques, security etc.).
- Oversee people management aspect including recruitment, training, coaching and guiding the team to ensure Tissot sales techniques and standards are delivered.
- Partner with local HR to develop people enabling strategy in line with the business objectives.
- Ensure seamless, effective and regular communication with the Country Manager, Brand Vice President and Headquarters.
- Provide recommendations and consult with the Brand HQ regarding overall product, communication and distribution strategies and keeping Country Manager informed.
- Inform the Country Manager and HQ of any extraordinary, irregular points or elements within your field of responsibility.
- Establish Sales/Expense budgets for the division, ensuring they are in line with SG policy for the UK, and budget limits are respected.
- Supervise and manage the merchandising of customers in line with the marketing policy of Brand HQ.
- Assist CS to achieve the expected level of service as outlined by Brand HQ.
- Ensure the Customer Care team is delivering excellent service by achieving set KPIs.
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