At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Swan Inn Collection, known for exceptional hospitality.
- Benefits: Earn £12.25 per hour, enjoy paid breaks, and 50% off food at our Inns.
- Other info: Explore beautiful locations with discounts and enjoy career development opportunities.
- Why this job: Be part of a team that makes people happy in stunning Lake District surroundings.
- Qualifications: Passion for customer service and a positive attitude are essential.
The Swan Inn Lake District, LA22 9RF
£12.25 per hour
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Swan Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you – your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑Inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
The Swan is tucked beneath the dramatic fells surrounding the picturesque village of Grasmere in the Lake District. Steeped in history, this charming inn offers a warm and inviting atmosphere, making it a firm favourite among visitors to the area. With its stunning location and rich heritage, The Swan provides the perfect base to explore Grasmere’s natural beauty and the surrounding landscape.
You’ll Fit Right Inn
As a member of our Front‑of‑House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Age‑related pay rates apply for Under 21s.
Front of House Team Member - Live In employer: THE SWAN INN
The Swan Inn Collection Group is an exceptional employer, offering a vibrant work culture where hospitality thrives amidst the stunning backdrop of the Lake District. With benefits like paid breaks, generous discounts, and a supportive Lead-Inn development programme, employees are encouraged to grow and enjoy their time both at work and during their well-deserved breaks. Join our award-winning team and be part of a company that values respect, warmth, and making people happy.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member - Live In
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Swan Inn and its values. This way, you can show off your enthusiasm for their mission of Making People Happy and how you can contribute to that warm atmosphere.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be the first point of contact for guests. Role-play with a friend or family member to get comfortable with greeting guests, taking orders, and handling any questions they might have.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. A polished appearance shows that you take the role seriously and are ready to represent The Swan Inn's welcoming vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our award-winning team. Don’t forget to highlight your passion for hospitality in your application!
We think you need these skills to ace Front of House Team Member - Live In
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Team Member role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values of respect, warmth, and honesty. This shows us you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing team and what we offer while you’re at it!
How to prepare for a job interview at THE SWAN INN
✨Know the Inn Inside Out
Before your interview, take some time to research The Swan Inn and its values. Familiarise yourself with their menu, the atmosphere they aim to create, and their commitment to customer service. This will show your genuine interest in the role and help you connect your answers to their core values.
✨Showcase Your Hospitality Skills
During the interview, be ready to share specific examples of your previous experience in hospitality. Talk about times when you went above and beyond for a guest or how you handled a challenging situation. This will demonstrate your passion for customer service and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork
The Front of House role is all about teamwork. Be prepared to discuss how you work well with others and contribute to a positive team atmosphere. Share stories that highlight your collaborative spirit and how you support your colleagues, as this aligns perfectly with the welcoming environment they strive to create.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like at The Swan Inn. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
