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- Tasks: Create a warm welcome for guests and manage check-ins with flair.
- Company: Cotswold Inns & Hotels, known for unforgettable experiences in stunning locations.
- Benefits: Enjoy discounts on food, tips, discounted hotel stays, and access to wellness perks.
- Other info: Flexible earning options and continuous training to help you thrive.
- Why this job: Join a supportive team where your individuality is celebrated and growth is encouraged.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff employer: The Swan, Bibury
Contact Detail:
The Swan, Bibury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Staff
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Cotswold Inns & Hotels. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel, so brush up on your communication and interpersonal skills. Role-play common scenarios with friends or family to feel more confident when handling guest enquiries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel’s warm hospitality.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Staff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We love individuality, so don’t be afraid to show us what makes you unique and how you can contribute to our warm hospitality.
Tailor Your Application: Make sure to customise your application for the Reception Staff role. Highlight your relevant experience and skills that align with our values of integrity and community connection. This will help us see why you’re a great fit!
Be Professional Yet Approachable: Remember, we’re looking for someone who can create a welcoming atmosphere. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Swan, Bibury
✨Show Your Warmth
As a Reception Staff member, creating a welcoming atmosphere is key. During the interview, let your personality shine through. Smile, maintain eye contact, and express genuine enthusiasm for hospitality. This will demonstrate that you can create that positive first impression guests are looking for.
✨Know the Company
Familiarise yourself with Cotswold Inns & Hotels and their values. Understand their commitment to individuality and community connection. Mention specific aspects of their service or locations that resonate with you. This shows you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Practice Handling Enquiries
Prepare for common guest enquiries you might face as a receptionist. Think about how you would handle questions about check-ins, local attractions, or hotel amenities. Practising these scenarios can help you respond confidently and professionally during the interview.
✨Highlight Your IT Skills
Since managing reservations and guest information is crucial, be ready to discuss your experience with IT systems. If you’ve used specific software in previous roles, mention it. If not, express your willingness to learn and adapt quickly to new technologies, which is essential in a busy hotel environment.