At a Glance
- Tasks: Join our Housekeeping team to create a welcoming atmosphere for guests.
- Company: The Inn Collection Group, an award-winning pub company in North England and Wales.
- Benefits: Enjoy paid breaks, birthday holiday, and discounts on food and stays.
- Other info: Great career development opportunities and 24/7 support available.
- Why this job: Be part of a friendly team while exploring beautiful Snowdonia National Park.
- Qualifications: Detail-oriented, reliable, and passionate about cleanliness.
The predicted salary is between 20000 - 25000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company proudly located in the North of England and Wales.
Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn has 39 bedrooms and a 30‑pitch campsite with glamping pods. With natural beauty, history, and adventure at the doorstep, it’s an ideal spot for guests.
As a key member of the Housekeeping team, you will work collaboratively, contributing to a positive and efficient work environment. You will clean rooms to our high standards, maintain public areas, promptly report maintenance issues, and manage linen, towel, and room‑supplies stocks. You will follow safety guidelines and strive to create memorable visits for our guests.
Responsibilities:- Clean and prepare guest rooms to the company’s high standards.
- Keep public areas clean and welcoming at all times.
- Identify and report maintenance issues in a timely manner.
- Follow all safety and hygiene guidelines.
- Manage and replenish linen, towel, and room‑supplies stocks.
- Respond promptly to guest requests and exceed guest expectations.
- Reliable and detail‑oriented.
- Passion for cleanliness and creating comfortable spaces.
- Ability to stay calm under pressure and work efficiently.
- Strong communication skills and a positive attitude.
- Celebrate your birthday with an extra paid holiday.
- Support from the Lead‑Inn development programme.
- Paid breaks for rest and recharge.
- 50% off food at any of our Inns.
- Stay at an Inn during January, February, and March for just £1.
- 1/3 off room bookings all year round.
- £50 credit for same‑day bookings on a spontaneous trip.
- 15% off bed and breakfast for loved ones.
- 24/7 confidential support through the Employee Assistance Programme.
- Participate in the Give‑inn back scheme.
- Recognition as the Best Pub Employer at the Publican Awards.
Please note: Age‑related pay rates apply for Under 21s.
Housekeeper employer: The Swallow Falls Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture where teamwork and collaboration are at the forefront. Located in the stunning North of England, employees enjoy unique benefits such as paid breaks, generous discounts on food and accommodation, and opportunities for personal development through the Lead-Inn programme. With a commitment to employee well-being and recognition as the Best Pub Employer, working here means being part of a supportive community dedicated to creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Swallow Falls Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Swallow Falls Inn
Don't be shy about reaching out to The Swallow Falls Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Swallow Falls Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Swallow Falls Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
