At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant pub environment.
- Company: Join the award-winning Inn Collection Group, known for its outstanding hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and accommodation.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in hospitality while exploring beautiful locations across North England and Wales.
- Qualifications: Experience in food and hospitality, with strong leadership and multitasking skills.
The predicted salary is between 30000 - 40000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 39 bedrooms and a 30-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.
You’ll Fit Right Inn. As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.
If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn… This role allows you to lead with care, drive results, and inspire the team.
General Manager in Betws-y-Coed employer: The Swallow Falls Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as extra paid holidays for birthdays, paid breaks, and significant discounts on food and accommodation, employees are supported in both their professional growth and personal well-being. Located near the stunning Snowdonia National Park, this role as General Manager not only allows you to lead a passionate team but also provides the opportunity to thrive in a beautiful setting, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Betws-y-Coed
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know ICG. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and hospitality shine through. Share stories that highlight your leadership skills and how you create unforgettable guest experiences.
✨Tip Number 3
Research the company culture! Familiarise yourself with ICG's core values and think about how you embody them. This will help you connect with the team during interviews and show you're a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace General Manager in Betws-y-Coed
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and hospitality shine through. We want to see how much you care about creating unforgettable guest experiences, so share your story and what drives you in this industry!
Tailor Your Application:Make sure to customise your application to reflect the values of The Inn Collection Group. Highlight your experience in leading teams and delivering exceptional service, and don’t forget to mention how you embody respect, warmth, and honesty in your work.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if it helps to break down your achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture there!
How to prepare for a job interview at The Swallow Falls Inn
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and what makes their pubs special. Familiarise yourself with their core values of respect, warmth, and customer focus. This will help you align your answers with what they truly care about.
✨Showcase Your Leadership Skills
As a General Manager, you’ll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully managed a team, handled pressure, or improved guest satisfaction. Be ready to discuss how you can foster a supportive environment.
✨Be Ready for Scenario Questions
Expect questions that put you in high-pressure situations, like handling a difficult guest or managing multiple priorities. Think through your responses ahead of time, focusing on how you would maintain calm professionalism while ensuring exceptional guest experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. Consider asking about their approach to team development or how they celebrate successes.
