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- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Explore beautiful locations and enjoy great career growth opportunities.
- Why this job: Be the friendly face that makes every guest's visit special and memorable.
- Qualifications: Passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 39 bedrooms and a 30-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Front of House Team Member in Betws-y-Coed employer: The Swallow Falls Inn
Contact Detail:
The Swallow Falls Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Betws-y-Coed
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your hospitality skills! Think about scenarios you might face as a Front of House Team Member. Role-play with a friend or family member to get comfortable with greeting guests, taking orders, and handling any tricky situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look smart and presentable. A neat appearance reflects your professionalism and shows that you care about making a great first impression—just like you would for guests at the Inn!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and gives you a chance to stand out. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Front of House Team Member in Betws-y-Coed
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific About Your Skills: Don’t just list your skills—give us examples! Whether it’s handling busy shifts or creating a welcoming atmosphere, share specific instances where you’ve excelled. This helps us see how you can contribute to our team and make guests happy.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the info you need about the role. Plus, it shows us you’re serious about joining our award-winning team!
How to prepare for a job interview at The Swallow Falls Inn
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
As a Front of House Team Member, your enthusiasm for customer service is key. Be ready to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences, which is at the heart of what they do.
✨Prepare for Scenario Questions
Expect questions that assess how you handle real-life situations, like dealing with difficult customers or busy periods. Think of scenarios from your past experiences where you successfully managed challenges, and be prepared to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.