Programmes Officer: Employability in London

The Sutton Trust believe that every young person deserves access to the skills, networks, and opportunities needed to pursue their dream career. We deliver a suite of employability focused programmes which offer young people enriching professional experience in their chosen industry, and the work of our Programmes Officer is essential to this mission. The Programmes Officer will play an integral part in the Employability team to help deliver on these initiatives and the long-term aims of the organisation. This role will primarily support the delivery of Pathways Online and Access Apprenticeships (delivered both online and in person), currently covering the Law, Banking & Finance and Engineering sectors. The officer will support programmes in 2 of the 3 sectors highlighted. This role will sit within the Employability team, which is a subdivision of the Programmes team, led by the Head of Employability. The role will be line managed by the Employability Programmes Manager.

Main duties

• Onboarding of new cohorts of students for our Pathways Online and Access Apprenticeships Programmes.
• Delivering both online and in-person events for students across the programmes. Duties include presenting activities, organising logistics, providing technical support, and encouraging student engagement.
• Be the main point of contact for students on the programme, including leading on student communications (newsletter and info packs), responding to student enquiries and building relationships with beneficiaries to ensure that we provide tailored and impactful support.
• Using student data to monitor engagement and develop strategies to enhance engagement and participation.
• Maintaining and updating the Trust's CRM system (Salesforce) to ensure accurate beneficiary details and activity records.
• Arranging and booking of student travel for in-person events and work experience placements.
• Use our online platform (Sutton Trust Online) to drive student engagement through creating and updating content.
• Liaising with external stakeholders such as universities and employers to support logistical and administrative elements of programme delivery.
• Supporting on the creation of reports for funders and programme partners based on student engagement and feedback data.
• Providing administrative support to the Sutton Trust team as required across our suite of employability programmes.
• Responding to student facing inboxes and the Sutton Trust Helpdesk and phoneline to support with enquiries across the programmes team.
• Actively working to foster a positive safeguarding culture within all aspects of work.
• Other duties as necessary from time to time.

There is also future potential for the role to expand, encompassing additional programmes and industries as the Trust continues to grow.

Person Specification

We welcome applications from individuals who have experience in:

• Programme organisation and delivery, including planning, administration and logistics.
• Delivering engaging events for young people, ideally including presentation or facilitation skills.
• Providing guidance and support to beneficiaries on an ongoing basis.
• Writing impactful copy for communications such as newsletters and/or digital content.
• Managing data with CRM systems (e.g. Salesforce); analysing engagement data to generate insights and improve programming.
• Programme monitoring and evaluation, reporting, and administration.
• Working within or an understanding of the not-for-profit sector and/or the higher education sectors.

We are also looking for an individual who:

• Is confident in delivering both online and in-person activities.
• Has strong organisational skills and the ability to prioritise tasks.
• Can build and maintain relationships with diverse stakeholder groups.
• Has excellent interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings.
• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.
• Is eligible to work in the UK.

Terms of Appointment

• Contract: Full-time, Permanent.
• Salary: £32,000-£34,000.
• Working location: Minimum of 2 office days per week.
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.
• Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events/meetings outside of their normal working hours during weekday evenings and occasionally at weekends.

DBS check may be required.

Interviews

Applications should reach us by 23:59, Monday 4th May, with first round interviews held over Zoom on Wednesday, 13th May, and second round interviews held at our London offices on Wednesday, 20th May.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment. We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school.