Digital Programmes Officer (Sutton Trust Online) in City of London

Deadline: 5pm, Wednesday 15th October

Sutton Trust Online (STO) has grown into a key strand of the Trust’s programme strategy, serving thousands of students each year through content, events, and interactive learning. The Digital Programmes Officer is an operational role that ensures the platform’s day-to-day activities run smoothly. The post holder will provide logistical, technical, and communications support across the STO programme, acting as a first point of contact for student queries and responsible for maintaining clean and accurate engagement data.

This role offers the opportunity to work at the intersection of education and technology. It is suited to someone with strong organisational skills, confidence using digital tools, and an interest in systems, communications, and platform delivery. The post also supports the Trust’s evaluation work by contributing to data processes and insight generation.

The role is part of Sutton Trust Online (STO), a core part of the Trust’s digital access strategy, supporting thousands of students annually through digital events and engaging content. The Digital Programmes Officer will lead on platform logistics, technical support, and student communications, becoming a first point of contact for students and a steward of accurate data and high-quality content.

It is ideal for someone looking to build experience at the intersection of education, technology and programme delivery, with opportunities to develop skills in CRM systems, online learning environments, and digital communications.

Main duties

Systems and Data

• Ensure data is clean, up-to-date and compliant with internal data architecture and GDPR standards
• Use Salesforce and associated dashboards to manage student data, track engagement and support targeting
• Support evaluation and contribute to analysis of student feedback and engagement data
• Test new features and functionalities
• Support with the utilisation of student feedback to inform platform improvements
• Maintain the STO platform\'s functionality, coordinating with external tech partners on technical issues

Content and Communications

• Liaise with the Digital Programmes Content and Events Manager to implement content updates, new features and improvements to the student experience
• Monitor and edit content for tone, accessibility, accuracy and relevance
• Be the first point of contact for student queries via the STO helpdesk inbox, providing timely and supportive responses
• Maintain and update the STO knowledge centre and help articles
• Schedule and support delivery of newsletters, email reminders, and event campaigns

Delivery Support

• Support with delivery of STO live events, including logistical and technical support
• Collaborate with partners on webinar delivery and student follow-up
• Support onboarding of students and ensure smooth user journeys across the platform
• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who have experience in:

• Using digital platforms and systems (e.g. CRMs, CMS, comms tools)
• Detail-oriented, comfortable working with a variety of data-sets and writing clear, engaging content
• Proactive team player with strong communication skills
• Working within or an understanding of the not for profit sector;
• Excellent verbal and written communication and strong analytical skills
• High degree of initiative and the ability to take responsibility for a wide range of projects involving events, data, systems and content
• Personable, flexible and discreet; able to fit in to a small team
• Experience in digital, education or youth-facing roles is desirable

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
• Has knowledge and experience of the higher education and/or education sectors;
• Has excellent attention to detail;
• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
• Is eligible to work in the UK

Terms of Appointment

• Contract: Full-time, Permanent
• Salary: £32,000-£35,000
• Working location: Minimum of 2 office days per week
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• DBS check may be required

Interviews: Applications should reach us by 5pm, Wednesday 15th October, with first round interviews held over Zoom on 28 October, and second round interviews held at our London offices on 6 November.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.