At a Glance
- Tasks: Support field engineers remotely, troubleshoot issues, and analyse performance data.
- Company: Join a leading solar services business operating across Europe with a focus on sustainability.
- Benefits: Enjoy remote work flexibility with minimal travel and opportunities for professional growth.
- Other info: This role offers a chance to step away from hands-on work while still being integral to operations.
- Why this job: Be part of a new function, collaborate with senior leaders, and make a real impact in renewable energy.
- Qualifications: Five years in electrical systems, solar O&M experience, and NVQ Level 3 electrical certification required.
The predicted salary is between 36000 - 60000 £ per year.
TSP is partnered with a leading utility scale solar services business looking to grow its O&M technical function.
This business covers the the whole of Europe & is responsible for over 2GW of operating solar assets. In the UK alone it is responsible for the operation and maintenance of close to 800MW of solar assets across roughy 100 sites.
This business is seeking a Technical Support Engineer to be the backbone of the O&M function. You would be directly overseeing the O&M of over 100 sites, working closely with the ground teams to troubleshoot & resolve complex performance issues as quickly and effectively as possible. If there is a problem out in the field that the field service engineers cant fix, they will report it to the Technical Support Engineer for more in-depth troubleshooting.
This is a new function in the business. Due to this you would be working with the senior engineering leadership to onboard new sites and build out SOPs to ensure the efficient day-to-day running of these projects.
This is an ideal role for someone who is in a similar role & looking to increase their portfolio size, or a skilled & experienced O&M engineer looking to step away from the tools.
Main responsibilities:
- Provide remote support to field engineers, assisting with complex fault-finding and resolution.
- Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement.
- Lead or support root cause analysis investigations for major incidents or repeated failures.
- Maintain and develop technical documentation, fault-finding guides, and repair procedures.
- Liaise with inverter and equipment manufacturers for escalated technical support cases, RMAs, and firmware updates.
- Collaborate with the field teams to identify common failure modes and propose mitigation strategies.
- Assist with commissioning and performance validation for new sites or retrofit works.
- Site attendance for technical support on inverter level failures unable to be resolved via remote support.
- Act as the main point of contact for the portfolio and management team regarding technical advice.
- Support the portfolio and management team with work order scheduling and dispatch.
- Participate in weekly scheduling meetings.
Key skills:
- At least five years’ working experience in the installation and maintenance of electrical systems for industrial sites;
- Proven experience in solar O&M, with a strong background in troubleshooting and support.
- Good knowledge on inverter systems, communication protocols and monitoring platforms.
- Proficient with single line diagrams and electrical schematics.
- Strong problem-solving skills, attention to detail & a methodical approach.
- Good knowledge of MS office tools;
- Valid and clean car driving license;
- NVQ Level 3 electrical certification.
This role is remote with roughly 15% travel to site, or to head office.
Technical Support Engineer (Remote) in Stevenage employer: The Sustainable Partnership
TSP is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the renewable energy sector. As a Technical Support Engineer, you will benefit from extensive professional growth opportunities while working remotely, with minimal travel required, allowing for a healthy work-life balance. Join a forward-thinking team dedicated to sustainable energy solutions, where your expertise will directly contribute to the success of over 100 solar sites across the UK.
Contact Details:
The Sustainable Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Remote) in Stevenage
✨Tip Number 1
Familiarise yourself with the specific solar technologies and monitoring systems mentioned in the job description, such as SCADA and inverter portals. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the solar O&M field through platforms like LinkedIn. Engaging with industry groups or forums can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Given the emphasis on troubleshooting and fault-finding in this role, having specific examples ready will showcase your expertise and ability to handle complex issues effectively.
✨Tip Number 4
Research the company’s recent projects and achievements in the solar sector. Being knowledgeable about their operations and challenges will allow you to tailor your discussions and show how you can contribute to their success.
We think you need these skills to ace Technical Support Engineer (Remote) in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in solar O&M and technical support. Emphasise your troubleshooting skills and any specific projects you've worked on that relate to the role.
Craft a Strong Cover Letter:In your cover letter, explain why you're interested in this Technical Support Engineer position. Mention your experience with electrical systems and how it aligns with the company's needs, particularly in remote support and fault-finding.
Showcase Relevant Skills:Clearly outline your knowledge of inverter systems, communication protocols, and monitoring platforms in your application. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Highlight Team Collaboration:Since the role involves working closely with field teams and management, mention any past experiences where you successfully collaborated with others to resolve complex issues or improve processes.
How to prepare for a job interview at The Sustainable Partnership
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with solar O&M and troubleshooting. Highlight specific examples where you've successfully resolved complex issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Relevant Tools
Make sure you know the monitoring systems and communication protocols mentioned in the job description. Being able to talk about SCADA systems or inverter portals will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to conduct root cause analysis or collaborate with field teams, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Communication Skills
As a Technical Support Engineer, you'll need to liaise with various teams. Practice articulating technical concepts clearly and concisely, as well as how you would support field engineers remotely.
