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- Tasks: Support customers with technical queries and create training materials for Trimble Survey products.
- Company: Join KOREC, a leader in geospatial technology with a focus on inclusivity.
- Benefits: Competitive salary, company car, generous holiday, and extensive employee benefits.
- Other info: Enjoy a supportive environment with ongoing training and career development opportunities.
- Why this job: Make a real impact by helping customers and enhancing their understanding of innovative tech.
- Qualifications: Experience in Site Engineering, Topographic Survey, or GIS is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?
We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.
Key Responsibilities- Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
- Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
- Ensure accuracy in customer contact information within the Pipedrive CRM system.
- Consult and collaborate with colleagues in various departments to address customer issues effectively.
- Stay updated on the latest industry trends and maintain technical proficiency through self‑study and training courses.
- Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
- Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
- Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
- Assist in the development and compilation of training materials and data.
- Undertake additional duties and tasks as required, contributing to the overall success of the team.
- Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.
- Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.
At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.
- Competitive basic salary + performance based incentives
- Company car and fuel card
- Tailored Induction & On‑Going Training and Development
- 23 Days Holiday (plus bank holidays & service‑related leave increases up to 30 days)
- Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security
- Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
- Employee Assistance Programme & Mental Wellbeing Resources Platform
- Investors in People Accredited & Investors in Wellbeing Accredited
Geospatial Technical Support employer: The Survey Association
Contact Detail:
The Survey Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Geospatial Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the geospatial field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or internships that allow you to work with Trimble Survey products. This not only boosts your CV but also gives you real-world skills to talk about in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions related to geospatial support. We recommend practising your responses with a friend or even in front of the mirror to build confidence and clarity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at KOREC.
We think you need these skills to ace Geospatial Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in site engineering, topographic survey, or GIS. We want to see how your skills align with the Geospatial Technical Support role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Technical Skills: Since this role involves supporting customers with technical queries, make sure to highlight any experience you have with Trimble Survey products or similar technologies. We’re keen to see how you’ve tackled technical challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Survey Association
✨Know Your Trimble Products
Make sure you brush up on your knowledge of Trimble Survey products before the interview. Familiarise yourself with their features and common technical issues, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical queries or challenges in the past. This could be through your studies or previous work experience. Highlighting your problem-solving skills will show that you're ready to tackle customer inquiries effectively.
✨Familiarise Yourself with CRM Systems
Since you'll be using Pipedrive and Happy Fox, it’s a good idea to get acquainted with these systems. If you have experience with similar CRM tools, mention that during the interview. It shows you're proactive and ready to hit the ground running.
✨Stay Updated on Industry Trends
Demonstrate your commitment to continuous learning by discussing recent trends in geospatial technology or any relevant training courses you've taken. This not only shows your passion for the field but also your dedication to providing top-notch support to customers.