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- Tasks: Support customers with technical queries and create training materials for Trimble Survey products.
- Company: Join KOREC, a leader in geospatial technology with a commitment to inclusivity.
- Benefits: Enjoy competitive salary, performance incentives, and a generous holiday package.
- Why this job: Make a real impact by helping customers and enhancing their understanding of innovative tech.
- Qualifications: Experience in Site Engineering, Topographic Survey, or GIS is preferred.
- Other info: Dynamic team environment with ongoing training and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?
We are seeking a talented Geospatial Technical Support professional to join our team. In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.
Key Responsibilities- Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
- Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
- Ensure accuracy in customer contact information within the Pipedrive CRM system.
- Consult and collaborate with colleagues in various departments to address customer issues effectively.
- Stay updated on the latest industry trends and maintain technical proficiency through self-study and training courses.
- Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
- Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
- Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
- Assist in the development and compilation of training materials and data.
- Undertake additional duties and tasks as required, contributing to the overall success of the team.
- Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.
- Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.
At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.
- Competitive basic salary + performance based incentives
- Company car and fuel card
- Tailored Induction & On-Going Training and Development
- 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)
- Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security
- Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
- Employee Assistance Programme & Mental Wellbeing Resources Platform
- Investors in People Accredited & Investors in Wellbeing Accredited
Geospatial Technical Support in City of London employer: The Survey Association
Contact Detail:
The Survey Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Geospatial Technical Support in City of London
✨Tip Number 1
Network like a pro! Reach out to professionals in the geospatial field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be when it comes to landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to Trimble Survey products. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face. We recommend practising with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Geospatial Technical Support in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in site engineering, topographic survey, or GIS. We want to see how your skills align with the Geospatial Technical Support role, so don’t hold back on showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to supporting our customers. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical queries or challenges in the past. We’re looking for someone who can respond promptly and effectively to customer inquiries, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at The Survey Association
✨Know Your Tech
Make sure you brush up on Trimble Survey products and any relevant software. Familiarise yourself with common technical queries and solutions, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be responding to customer inquiries, practice explaining complex concepts in simple terms. Prepare examples of how you've effectively communicated technical information in the past, whether through training or support.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked with colleagues from different departments to solve problems. Highlight any experiences where collaboration led to successful outcomes, as teamwork is key in this role.
✨Stay Updated on Industry Trends
Research the latest trends in geospatial technology and be prepared to discuss them. Showing that you're proactive about your professional development will impress interviewers and demonstrate your commitment to the field.