At a Glance
- Tasks: Support customers with technical queries and create training materials for Trimble Survey products.
- Company: Join KOREC, a leader in geospatial technology with a focus on inclusivity.
- Benefits: Competitive salary, performance incentives, company car, and extensive holiday leave.
- Other info: Enjoy a supportive environment with ongoing training and excellent career growth opportunities.
- Why this job: Make a real impact by helping customers and enhancing their understanding of innovative tech.
- Qualifications: Experience in Site Engineering, Topographic Survey, or GIS is preferred.
The predicted salary is between 40500 - 49500 £ per year.
Are you a graduate or experienced surveyor/engineer looking to take your career to new heights?
South East Region
Your Role
We are seeking a talented Geospatial Technical Support professional to join our team.
In this role, you will have the exciting opportunity to support our valued customers with technical queries related to Trimble Survey products, provide training, and create support guides.
Key Responsibilities
- Respond promptly to customer inquiries, aiming to provide effective solutions in the shortest time possible.
- Maintain clear and comprehensive records of support ticket dialogues using the Happy Fox system.
- Ensure accuracy in customer contact information within the Pipedrive CRM system.
- Consult and collaborate with colleagues in various departments to address customer issues effectively.
- Stay updated on the latest industry trends and maintain technical proficiency through self‑study and training courses.
- Source technical materials beneficial for both internal and external stakeholders and circulate them through the KOREC Knowledge Base.
- Contribute to the creation of user guides, training documents, and associated videos to enhance customer understanding.
- Conduct hardware and software diagnostic tests, troubleshooting issues effectively.
- Assist in the development and compilation of training materials and data.
- Undertake additional duties and tasks as required, contributing to the overall success of the team.
- Adhere to Health and Safety regulations to safeguard the interests of the business, our people, and customers.
Qualifications
- Any Site Engineering, Topographic Survey, or GIS experience and/or related educational qualifications.
- Why Join Us
At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity, and respect for all.
- Competitive basic salary + performance based incentives
- Company car and fuel card
- Tailored Induction & On‑Going Training and Development
- 23 Days Holiday (plus bank holidays & service‑related leave increases up to 30 days)
- Pension Scheme, Simply Healthcare plan, and Life Insurance for financial security
- Generous Employee Benefits Package including Perk box Benefits, Corporate Gym, Cycle to Work Scheme, Virgin Media discounts & Technology Purchase Scheme
- Employee Assistance Programme & Mental Wellbeing Resources Platform
- Investors in People Accredited & Investors in Wellbeing Accre
- #J-18808-Ljbffr
Geospatial Technical Support employer: The Survey Association
SOCOTEC UK & Ireland is an excellent employer for Utility Surveyors, offering a dynamic work environment in Leeds where innovation meets collaboration. With access to cutting-edge technology and a commitment to employee development, the company provides a comprehensive benefits package, including a company vehicle and pension schemes, ensuring that team members feel valued and supported in their professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Geospatial Technical Support
✨Dive into Geoscience Communities
Join local and online geoscience communities and forums. Places like the Geological Society of London often have events where you can network with professionals in the field. Engaging in discussions or attending workshops can really get you noticed!
✨Show Off Your Fieldwork Skills
If you've got hands-on experience from university projects or internships, make sure to highlight that. Employers in geoscience love practical skills. Consider creating a portfolio showcasing your fieldwork or any research projects you’ve been a part of.
✨Utilise Research Publications
Stay up to date with the latest research in geosciences by diving into journals or attending conferences. Not only will this make you more knowledgeable, but it can also provide talking points in interviews and even lead to job opportunities through academic connections.
✨Apply Directly on Our Website!
When you find a role like Geospatial Technical Support at The Survey Association, apply directly on our website! Tailor your application to highlight your specific skills and experiences in geoscience. Remember, being specific can really set you apart!
We think you need these skills to ace Geospatial Technical Support
Some tips for your application 🫡
Show Off Your Skills in Geoscience:When you're drafting your CV, make sure to highlight specific geoscience skills and experiences. Whether it’s fieldwork, data analysis, or modelling software you’ve used, these details can set you apart. We love to see practical experience, so don't shy away from discussing any projects or research that relate directly to the earth sciences!
Tailor Your Cover Letter to Shine:Your cover letter for a full-time geoscience position should scream passion for the field! Let us know why you're excited about working at The Survey Association and how your skills align with what we're looking for. Mention any relevant coursework, internships, or projects that showcase your journey in geoscience.
Certifications Matter!:In the geoscience sector, having relevant certifications can give your application an extra edge. If you have any geological or environmental certifications, or even training in software like GIS, make sure to list them prominently. It not only highlights your commitment but also shows that you're equipped with the knowledge required for the role.
Detailed Project Portfolio:For a full-time role, it's super helpful to include a project portfolio if you've worked on significant geoscience projects. This could include research papers, fieldwork summaries, or even visual data representations. We love seeing how you've applied your skills in real-world situations, so make it easy for us to see your achievements!
How to prepare for a job interview at The Survey Association
✨Show Your Technical Prowess
In geoscience, you'll likely face some technical questions related to geology, geophysics, or GIS tools. Brush up on the fundamental concepts and be prepared to talk about any software you’ve used, like ArcGIS or MATLAB, and how you applied them in your previous projects or studies.
✨Bring Your Field Experience to the Table
If you've had any fieldwork or practical experience, make sure to highlight those experiences during your interview. Talk about specific projects where you collected data, conducted analyses, or made observations. This not only shows your hands-on skills but also demonstrates your commitment to the field.
✨Passion for Our Planet
As a full-time candidate, showing genuine enthusiasm for geoscience can set you apart. Think about what excites you most in this field, whether it's climate change, natural resources, or environmental conservation. Be ready to discuss what draws you to The Survey Association and how you can contribute to their ongoing projects.
✨Stay Curious and Ask Insightful Questions
Prepare some questions that reflect your keen interest in ongoing research or specific projects at The Survey Association. This stays in line with the collaborative nature of geoscience; it shows that you’re not just looking for a job but are genuinely interested in being part of a team that explores and solves real-world problems.
