At a Glance
- Tasks: Manage calls, greet patients, and provide essential administrative support in a busy GP surgery.
- Company: Friendly GP training surgery with a dedicated team serving 7200 patients.
- Benefits: Gain valuable experience in healthcare, flexible working hours, and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic healthcare setting.
- Why this job: Join a passionate team and make a difference in patient care every day.
- Qualifications: Previous experience in primary care is desirable; enthusiasm and motivation are key.
The predicted salary is between 18900 - 23100 £ per year.
A rare opportunity has arisen at Stuart Road Surgery for a Receptionist / Administrator.
We are looking for an enthusiastic and motivated individual to join our small, but dedicated team at Stuart Road Surgery.
The position is for 37 hours per week between the hours of 8am and 6.30pm - We operate a \"swing shift\" working pattern, working early and late alternating weeks.
Due to the complex nature of Primary Care settings (GP surgeries) previous primary care experience will be highly desirable., This is not an exhaustive list:
- Receive, make and divert calls as required.
- Meet, greet and book in patients visiting the practice
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover
- Advise patients of relevant charges for private services, accept payments and issue receipts
- Respond to all queries and requests for assistance from patients and other visitors
- Enter requests for home visits
- Ensure that requests for prescriptions are forwarded to the prescription clerk or Duty Doctor as appropriate
- Action requests for ambulance transportation
- Ensure reception, waiting area and own workstation are kept neat and tidy
- Receiving/handling specimens from patients, ensuring they are processed and recorded appropriately whilst observing H&S regulations
- Processing tasks daily and dealing with urgent tasks as soon as they arrive.
- Accessing practice emails and distributing/actioning them as appropriate
- Open up premises at the start of day and make all necessary preparation to receive patients
- Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm is activated
- To have a thorough knowledge of all practice policies, procedures and protocols, ensuring we work in accordance with these
- Provide administrative support for clinical staff.
- Scanning/Distribution/Filing of patient/hospital/external agency correspondence as necessary.
- Updating patient details
Stuart Road Surgery is a small, but friendly GP training surgery located at the edge of Pontefract town centre.
We serve around 7200 patients and have 2 x GP partners, 5 x Salaried GP's, 2 x Practice Nurses and 1 x Healthcare Assistants along with our existing team of reception and administrative staff, operations manager and a practice / business manager.
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Receptionist / Administrator in Pontefract employer: The Surgery
As a creative communications agency located in a stunning countryside barn, we pride ourselves on fostering a supportive and collaborative work culture. Our hybrid working model allows for flexibility, while our close-knit team ensures that every employee has the opportunity to grow and thrive in their role. Join us to work with exciting brands and make a meaningful impact through engaging internal communications.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Pontefract
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist / Administrator in Pontefract
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
