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- Tasks: Build strong customer relationships and drive growth through upselling and account management.
- Company: Innovative company creating bespoke diagnostic solutions for over 25 years.
- Benefits: 23 days holiday, private health insurance, modern facilities, and progression opportunities.
- Why this job: Join a dynamic team and make a real impact in the healthcare sector.
- Qualifications: 2+ years sales experience with excellent communication and negotiation skills.
- Other info: Part-time applicants welcome; potential for contract extension or permanent position.
The predicted salary is between 30000 - 42000 £ per year.
We are an innovative and forward-thinking company creating bespoke diagnostic solutions, products and tailored services for organisations across the UK and Europe for over 25 years. Our mission is to provide the best quality diagnostic products that meet and exceed customers’ expectations at a fair price. We are looking for an experienced Account Manager for a 9 month contract for maternity cover with possibility of contract extension or permanent position. Full time position, part time applicants will be considered.
Role Purpose
To build strong customer relationships, deliver an outstanding customer experience, and drive company growth by expanding existing business.
Key Responsibilities
- Manage a portfolio of existing customers, including pricing negotiations, handling complaints, managing price increases, and conducting regular account reviews (remote and in person).
- Track ordering activity and support stock forecasting.
- Drive growth within existing accounts through upselling, cross-selling, referrals, and expanding relationships across customer sites and supply chains.
- Conduct customer research and proactive outbound calls and emails to support growth and lead generation.
- Handle general and technical enquiries, delivering a first-class customer experience to both domestic and international clients, including healthcare professionals.
- Manage customer correspondence via phone, email, shared inboxes, and online chat.
- Process customer orders accurately via phone and email, including taking payments, arranging product recalibrations, laboratory analysis, and other service requests.
- Maintain accurate and up-to-date records in the CRM and other systems.
- Complete/update all customer supplier documentation when required and existing client tenders.
- Support account management colleagues during busy periods and absences to ensure continuity of service and consistently high customer standards.
- Assist with cross-departmental projects such as finance audits, warehouse queries, and new business support, ensuring all external-facing activities are coordinated efficiently.
Key Relationships
- Operations Team
- Production Team
- Technical Team
- Marketing
- Business Development
- Finance
- Customers
- Couriers
- Logistics
- Industry bodies
Qualifications, Skills & Experience
- An experienced (2+ years) and successful sales person with the ability to negotiate and proactively maximise all opportunities and drive sales activity (essential)
- A good understanding and practical experience of key products, services technologies and market sectors including the NHS (desirable)
- Knowledge of DoA products, healthcare and onsite testing (desirable)
- Excellent communication skills
- Excellent planning and organisation skills
- High attention to detail
- Maintaining a positive ‘can do’ attitude with the desire to do things right.
- Is self-motivated and results driven
- Is a resilient and reliable team player
Company Benefits Include:
- 23 Days Holiday, increasing to 28 days after 5 years’ service
- Bank Holidays off
- An additional day’s holiday for your Birthday
- Private Health Insurance following a successful probationary period
- Modern facilities and technology to work with
- A collaborative culture with progression opportunities and training provided
- Company Celebration Events twice a year
For more information, visit our website here.
Account Manager (Fixed Term Contract) employer: The SureScreen Group
Contact Detail:
The SureScreen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their diagnostic solutions and think about how your experience aligns with their mission. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can build strong customer relationships and drive growth. Use specific examples from your past experiences to demonstrate your skills in negotiation and upselling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative team.
We think you need these skills to ace Account Manager (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer relationships and driving sales growth, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background aligns with our mission. Be sure to mention any relevant experience in the healthcare sector or with similar products.
Show Off Your Communication Skills: As an Account Manager, communication is key! In your application, demonstrate your excellent communication skills. Whether it’s through your writing style or by providing examples of how you've handled customer enquiries, make it clear that you can deliver a first-class customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at The SureScreen Group
✨Know Your Products Inside Out
Make sure you have a solid understanding of the diagnostic products and services the company offers. Familiarise yourself with their key features, benefits, and how they compare to competitors. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building strong customer relationships is crucial. Prepare examples from your past experiences where you've successfully managed client accounts, handled complaints, or negotiated pricing. Highlight your ability to upsell and cross-sell, as this will show your potential to drive growth.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about situations where you had to deal with difficult clients or unexpected challenges. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Team Spirit
The role requires collaboration with various teams, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you've supported colleagues during busy periods or contributed to cross-departmental projects, showcasing your reliability and teamwork skills.
