Reservations & Sales Executive (Part-time) in Glasgow

About the company

The Superlative Collection is a dynamic group of premium bars and restaurants in Glasgow City Centre.

Each venue in our portfolio offers a distinct and vibrant experience, underpinned by exceptional service and high-quality food.

As we navigate major growth in 2025, we're seeking a highly organised and personable Reservations & Sales Executive to coordinate large bookings and private event enquiries, while delivering outstanding service over phone and email, supporting general administrative tasks, and assisting the Sales Manager and wider sales & marketing team with key business functions.

Role Summary

• Location: Glasgow City Centre
• Hours: 30+ hours per week, worked Sunday to Thursday, alternating days with the full‑time Reservations & Sales Executive (who works Tuesday to Saturday), ensuring daily cross‑over and continuity across the working week.

Additional hours will be required during peak trading periods (e. g.

October/November in the run‑up to the festive season), where flexibility to increase hours temporarily is essential.

• Reporting to: Sales Manager, as part of the wider sales & marketing team, managed by Head of Sales, PR & Comms
• Salary: from £19,000 per annum (DOE), pro‑rated of £29,000 full‑time equivalent. Hourly rate possible if preferred.
• Key

Focus: Answering phones and emails promptly will be the most important part of this role.

Beyond this, key focuses will be handling large group bookings, delivering 5‑star communication across all guest interactions, and converting enquiries into confirmed sales.

• Your Key Responsibilities
• Customer Communication
• Answer all incoming phone calls and emails as quickly as possible - this is the most critical responsibility of the role, and response time directly impacts both guest experience and sales conversion.
• Deliver exceptional first impressions via phone and email - your tone, knowledge, and friendliness should reflect the premium nature of our venues.
• Respond to client enquiries quickly and professionally, maintaining a warm and confident approach at all times.
• Ensure all messages are clear, well‑written, and aligned with brand voice and standards.
• Prioritise incoming communication over other tasks, ensuring no call goes unanswered and no email sits unattended for long periods.
• Large Group Reservations
• Manage all incoming enquiries for groups of 15+ guests, including large party bookings and events of up to 50 guests.
• Handle each booking with consistency, speed, and accuracy using Res Diary and internal systems.
• Maintain meticulous attention to detail when collecting event requirements or booking specifications.
• Sales & Upselling
• Use naturally persuasive and positive language to promote venue features, packages, and upgrades.
• Proactively upsell premium services to maximise revenue per booking.
• Meet or exceed individual and team sales targets.
• Administration & Support
• Assist the Sales Manager and Reservations & Sales Executive with day‑to‑day administrative tasks including tracking enquiries, updating reports, and preparing materials for meetings or campaigns.
• Maintain and update digital filing systems, booking databases, and internal documentation to ensure accuracy and efficiency.
• Support the sales & marketing team with ad‑hoc duties such as lead follow‑ups, CRM maintenance, and communication drafts.
• Event Coordination
• Work with clients and internal venue teams to coordinate event details, ensuring seamless execution across all departments.
• Record all booking and event information accurately and ensure key internal stakeholders are briefed.
• Ensure all client expectations and special requirements are captured and communicated.
• Work closely with the full‑time Reservations & Sales Executive on a daily basis to ensure smooth handover and consistent service, with each of you covering alternating days across the week (Sunday to Thursday and Tuesday to Saturday respectively) to provide continuous coverage.
• Maintain clear, up‑to‑date handover notes to ensure no enquiry, booking, or client detail is lost between shifts.
• Our perfect candidate
• Proven experience in handling high‑volume reservations or group bookings, ideally in hospitality or events.
• A polished and personable communicator via both phone and email.
• Confident in managing multiple enquiries across various venues at once in a calm and friendly manner.
• Highly organised with great attention to detail.
• A team player who thrives under pressure and loves the buzz of hospitality.
• Familiar with Google Docs, Microsoft Office and booking platforms (e. g., Res Diary/Skiddle or be quick to learn).
• Comfortable working part‑time hours while staying closely connected to a fast‑moving team, with strong handover and communication skills to support a job‑share style working pattern.
• Happy to work extra hours as the business needs grow during busy periods

Desirable (but not essential)

• Knowledge of the Glasgow hospitality market
• Experience working in a fast‑paced sales or events environment
• Eagerness to take on responsibility and grow with the company
• Salary or hourly rate dependent on experience, from £19,000 pa (pro‑rated of £28,000 FTE)
• 30% discount on food across all venues
• 28 days holiday (pro‑rated)
• Career progression opportunities as we continue to grow
• Monthly team incentives and social events
• Friendly, fast‑paced, and inclusive working environment
• On‑site parking and flexible working options post‑training
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