Compensation: 12.71
Weekly Hours: 16
Overview
Park Holidays UK is a leading holiday park operator seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast‑paced environment. As the first point of contact for our guests, you will play a key role in delivering warm, memorable experiences.
Job Duties
- Meet and greet holiday guests as the first point of contact for the park.
- Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- Provide an information service on all park activities, facilities, local services and attractions.
- Provide an efficient reservations service to all resident guests.
- Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
- Efficiently operate the Park telephone system.
- Complete all Welcome Packs with corresponding programs, membership cards, etc.
- Issue and control all keys to guest accommodation.
- Operate the Park mobile radio system.
- Take payment for holidays or caravan owners' accounts and issue receipts.
- Ensure the office and reception are always clean.
- Open and process post as required.
- Make outgoing sales calls – upselling extended stays and upgrades.
- Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
- Strong communication and interpersonal skills.
- A passion for customer service and a friendly, approachable manner.
- Good organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous reception or front‑of‑house experience is desirable but not essential.
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
Benefits
At Park Holidays UK, you will be part of an industry‑leading organisation that rewards, inspires, and empowers you to grow. We pride ourselves on placing a high value on our team members.
- Generous discount on holidays across our parks.
- Discount at all restaurants on our park for you and your family.
- Free premium eye‑test voucher.
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
- Discounted gym memberships.
- Employee referral scheme.
- Sales referral scheme.
- Free expert mortgage advice.
- Company pension scheme.
