Assistant General Manager in Lowestoft

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Park Holidays UK is seeking a motivated and experienced Assistant General Manager to provide valuable support across our holiday park. In this influential role, you will assist in overseeing the daily operations, ensuring that all aspects of the park run smoothly and efficiently. If you have a passion for the hospitality and leisure industries and thrive in a dynamic, fast-paced environment, this is an excellent opportunity to advance your career with a leading holiday park operator.

Responsibilities:

• Assist in managing all operational aspects of the holiday park, including accommodation, facilities, and grounds, ensuring smooth daily operations.
• Ensure the highest standards of customer service are maintained throughout the park, fostering guest satisfaction and encouraging repeat business.
• Support the recruitment, training, and development of park staff, creating a positive, motivated, and high-performing team culture.
• Develop and implement strategies to drive revenue growth, improve occupancy rates, and maximise profitability across the park.
• Monitor and manage park budgets, ensuring financial targets are met and resources are used efficiently.
• Work closely with the Accommodation Manager to ensure all accommodations meet the highest standards, contributing to an exceptional guest experience.
• Ensure that all park operations comply with health and safety regulations, maintaining a safe environment for both guests and staff.
• Address guest complaints and issues promptly and professionally, ensuring a satisfactory resolution in line with company standards.
• Identify opportunities to improve operational efficiency across the park and implement best practices to enhance service delivery.
• Work closely with all department managers to ensure a cohesive and well-coordinated operation.

Requirements:

• Proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of park operations.
• Strong leadership and team management abilities, with the capacity to motivate, train, and develop staff.
• Previous knowledge of holiday park operations is a distinct advantage.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with guests, staff, and stakeholders.
• Ability to work effectively under pressure and in a fast-paced environment.
• Strong communication skills and the ability to work well as part of a team.
• Availability to work flexible hours, including weekends and holidays, as required by the business.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Helphand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme