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- Tasks: Create and manage exciting cross-channel campaigns to drive digital growth.
- Company: Join The Sun, a leading media brand with a dynamic team culture.
- Benefits: Enjoy private medical insurance, gym discounts, and generous holiday leave.
- Why this job: Make an impact in a fast-paced environment while learning from industry experts.
- Qualifications: Experience with CRM platforms and a passion for data-driven decision making.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Your Team: Be part of a dynamic and evolving team at The Sun, driving digital growth and performance. Sitting within the Sun Business Unit at News UK, Sun Publishing is responsible for sales, operations, commercial product strategy, and partnerships across The Sun’s platforms. Our team works collaboratively to create compelling digital strategies that drive revenue and user engagement.
Your Role: The CRM Manager will support the CRM Lead and CRM executives, responsible for the management and delivery of cross channel campaigns. You will be data literate, with a technical understanding of campaign management and optimisation.
Day to day you will:
- Transform marketing briefs into high-quality, omni-channel campaigns, ensuring all content, links and assets align with the original request.
- Use our data and delivery platforms to query new and existing audiences.
- Support Acquisition and Retention teams in identifying additional opportunities for targeting, segmentation and personalisation.
- Lead on testing and quality checks of every campaign, including validating dynamic content logic and checking the technical set up within the deployment platforms.
- Foster a culture of CRM best practice, GDPR and legal compliance.
- Monitor automated processes, delivery rates, bounce rates and unsubscribes, flagging data discrepancies or issues to Senior team members.
- Use tools such as HighTouch CDP, Adobe Campaign, Braze and Google Big Query to support CRM Lead on data integration and requirements to deliver optimum delivery and results.
- Use your platform expertise to advise on capabilities and opportunities for efficiencies and optimisation.
- Support optimisation and testing plans, providing recommendations on optimisation and sharing learnings to key stakeholders.
- Lead on creation and maintenance of technical documentation.
- Collaborate with teams such as Data, Analytics and Product to scope requirements and implement new data feeds and solutions.
- Maintain the Self Serve Newsletter creative and audience functions, providing training and technical support to Newsletter Editors.
- Troubleshoot errors and work with relevant teams to identify issues and resolutions.
What we’re looking for from you:
- Experience using CRM marketing platforms.
- Comfortable using a SQL database.
- Strong problem solving skills and attention to detail.
- Ability to work collaboratively with cross functional teams and stakeholders.
- Experience of Adobe campaign, Moveable Inc, High Touch and Tableau is desired but not compulsory.
- Comfortable using data to inform decision making.
- Positive attitude and willingness to learn.
- Passionate about The Sun brand.
If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.
At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. This approach fosters collaboration, innovation, and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements.
Some of our benefits include:
- Private medical insurance including coverage for pre-existing conditions.
- Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes.
- ‘Bikes for Work’ and ‘Electric Car’ scheme.
- Up to 60% discount on Harper Collins books.
- Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks.
- Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times.
- Weekly virtual panel chats with top journalists and celebrities.
- Access to wellbeing benefits such as EAP, physio/massage and counselling.
- A generous pension scheme with employer contributions of up to 5%.
- Wide range of training available, plus full LinkedIn Learning access.
- 25 days holiday, plus bank holidays and up to 4 volunteering days per year.
We want to ensure that everyone has the opportunity to perform to their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you to apply for any of our roles please contact us on careers@news.co.uk.
CRM Manager employer: The Sun
Contact Detail:
The Sun Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at News UK. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, demonstrate your CRM knowledge during interviews or networking events. Use examples from past experiences to highlight your problem-solving abilities.
✨Tip Number 3
Be ready to discuss data! Since the role involves data literacy, brush up on how you've used data in previous roles. Be prepared to share insights on how you’ve optimised campaigns based on data analysis.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the team at News UK.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Manager role. Highlight your experience with CRM platforms and any relevant data skills, as this will show us you understand what we're looking for.
Show Your Passion: Let your enthusiasm for The Sun brand shine through in your application. We love candidates who are genuinely excited about our mission and can convey that passion in their writing.
Be Data-Driven: Since the role involves a lot of data management, include examples of how you've used data to inform decisions in past roles. This will demonstrate your data literacy and problem-solving skills, which are key for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Sun
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, like Adobe Campaign and HighTouch CDP. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Data is Your Best Friend
Brush up on your data literacy skills, especially SQL. Be prepared to talk about how you've used data to inform decisions in past roles. This will demonstrate your ability to support acquisition and retention teams effectively.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've tackled challenges in campaign management or optimisation. Highlighting your attention to detail and problem-solving abilities will resonate well with the interviewers.
✨Collaborate and Communicate
Since the role involves working with cross-functional teams, be ready to discuss how you've successfully collaborated in the past. Share examples of how you’ve fostered a culture of best practices and compliance in previous positions.
