At a Glance
- Tasks: Lead and develop operational functions in a fast-growing insurance brokerage.
- Company: A dynamic, independently owned commercial insurance brokerage in Harrogate.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a forward-thinking company with a clear growth plan and a high-performance culture.
- Why this job: Make a real impact in a pivotal role with a supportive leadership team.
- Qualifications: 5+ years in operational leadership within insurance and strong people skills.
The predicted salary is between 60000 - 80000 £ per year.
We are hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate. This business is going through a major growth phase scaling from 30 to 60+ employees within the next 12-18 months and needs a confident operational leader to drive structure, performance, and delivery as they grow. You will be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If you are used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence you are looking for. This is not a back-office management role; it is strategic, people-focused, and pivotal to the business.
Key Responsibilities
- Lead and develop operational functions across broking, client servicing, compliance, and support
- Drive continuous improvement across processes, systems, and service delivery
- Work closely with leadership to execute business strategy and scale operations sustainably
- Lead change management projects as the company grows people, systems, and workflow
- Monitor and improve compliance, FCA standards, audit readiness, and internal QA
- Support performance frameworks, training, and development across teams
- Champion a high-performance, team-first culture that supports growth and retention
- Ensure systems, data, and reporting infrastructure evolve with the business
What We Are Looking For
- 5+ years of experience in an operational leadership role within an insurance brokerage
- Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
- Strong understanding of FCA compliance, reporting, and audit requirements
- Experience leading operational change in a growing or evolving business
- A natural people leader with strong coaching, communication, and influence skills
- Confident navigating between day-to-day delivery and long-term strategic planning
- Calm under pressure, highly organised, and solutions-focused
Why This Role?
- Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
- Direct input into strategic decisions and operational direction
- Work with an ambitious, supportive leadership team that values people and performance
- Hybrid working, a dynamic environment, and room to grow as the business expands
- My client is a top-quartile payer; packages here reflect the level of responsibility and impact
Next Steps
If you are an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale, this opportunity will give you the platform to do just that. Interested in hearing more? Let’s arrange a confidential chat.
Remote Operations Manager in Swansea employer: The Summit Group
Join a dynamic and ambitious insurance brokerage in Harrogate that is committed to fostering a high-performance culture and supporting employee growth. With a clear plan for expansion, this company offers you the opportunity to play a pivotal role in shaping operational excellence while enjoying hybrid working arrangements and competitive compensation packages. As part of a supportive leadership team, you'll have the autonomy to drive strategic initiatives and make a meaningful impact as the business scales.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Operations Manager in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their growth plans, culture, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in being part of their journey.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven operational change and improved performance in previous roles. This will demonstrate that you’re the confident operational leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a forward-thinking brokerage that values talent and ambition.
We think you need these skills to ace Remote Operations Manager in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in operational leadership within an insurance brokerage and showcase how you've driven performance and delivery in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Mention specific examples of how you've led change and improved processes in your past roles.
Showcase Your People Skills:Since this role is all about people, make sure to highlight your coaching and communication skills. Share stories that demonstrate how you've built high-performance teams and fostered a supportive culture.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Summit Group
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge and understand broking workflows. Familiarise yourself with FCA compliance and audit requirements, as these will likely come up in conversation. Being able to speak confidently about these topics will show that you're the right fit for a strategic role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led operational change in previous roles. Think about specific projects where you drove performance improvements or managed teams through transitions. This will demonstrate your capability as a natural people leader who can thrive in a fast-paced environment.
✨Be Ready for Strategic Discussions
Since this role involves direct input into strategic decisions, be prepared to discuss your vision for operational excellence. Think about how you would approach scaling operations sustainably and what frameworks you would implement to support growth and retention.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's growth plans and culture. Inquire about their current challenges in scaling operations or how they envision the leadership team evolving. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
