At a Glance
- Tasks: Lead and develop operational functions in a fast-growing insurance brokerage.
- Company: A dynamic, independently owned commercial insurance brokerage in Harrogate.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a forward-thinking company with a clear growth plan and a high-performance culture.
- Why this job: Make a real impact in a pivotal role with a supportive leadership team.
- Qualifications: 5+ years in operational leadership within insurance and strong people skills.
The predicted salary is between 60000 - 80000 £ per year.
We are hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate. This business is going through a major growth phase scaling from 30 to 60+ employees within the next 12-18 months and needs a confident operational leader to drive structure, performance, and delivery as they grow. You will be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If you are used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence you are looking for. This is not a back-office management role; it is strategic, people-focused, and pivotal to the business.
Key Responsibilities
- Lead and develop operational functions across broking, client servicing, compliance, and support
- Drive continuous improvement across processes, systems, and service delivery
- Work closely with leadership to execute business strategy and scale operations sustainably
- Lead change management projects as the company grows people, systems, and workflow
- Monitor and improve compliance, FCA standards, audit readiness, and internal QA
- Support performance frameworks, training, and development across teams
- Champion a high-performance, team-first culture that supports growth and retention
- Ensure systems, data, and reporting infrastructure evolve with the business
What We Are Looking For
- 5+ years of experience in an operational leadership role within an insurance brokerage
- Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
- Strong understanding of FCA compliance, reporting, and audit requirements
- Experience leading operational change in a growing or evolving business
- A natural people leader with strong coaching, communication, and influence skills
- Confident navigating between day-to-day delivery and long-term strategic planning
- Calm under pressure, highly organised, and solutions-focused
Why This Role?
- Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
- Direct input into strategic decisions and operational direction
- Work with an ambitious, supportive leadership team that values people and performance
- Hybrid working, a dynamic environment, and room to grow as the business expands
If you are an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale, this opportunity will give you the platform to do just that. Interested in hearing more? Let's arrange a confidential chat.
Remote Operations Manager in Surrey employer: The Summit Group
Join a high-growth, independently owned commercial insurance brokerage in Harrogate that prioritises employee development and operational excellence. With a strong market reputation and a commitment to a people-first culture, this company offers hybrid working arrangements, competitive compensation, and the opportunity to play a pivotal role in shaping the future of the business as it scales. You'll be part of an ambitious leadership team that values your input and fosters a dynamic environment for growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Operations Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their growth plans, culture, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in being part of their journey.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven operational change and improved performance in previous roles. This will demonstrate that you have what it takes to lead in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Remote Operations Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in operational leadership within an insurance brokerage and showcase how you've driven performance and delivery in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Mention specific examples of how you've led change and improved processes in your past roles.
Showcase Your People Skills:Since this role is all about leading teams, make sure to emphasise your coaching and communication skills. Share anecdotes that demonstrate your ability to inspire and develop others in a high-performance culture.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Summit Group
✨Know Your Numbers
Make sure you’re familiar with key metrics and performance indicators relevant to the insurance brokerage industry. Be ready to discuss how you've driven improvements in these areas in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your people management skills. Think about times when you’ve successfully led teams through change or improved performance, and be ready to share those stories.
✨Understand Compliance Inside Out
Brush up on FCA compliance standards and audit requirements. Being able to speak confidently about how you’ve ensured compliance in past roles will show you’re the right fit for this strategic position.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Prepare by thinking through potential scenarios related to scaling operations and improving service delivery, and outline your approach.
