At a Glance
- Tasks: Lead and develop operational functions in a fast-growing insurance brokerage.
- Company: A dynamic, independently owned commercial insurance brokerage in Harrogate.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a forward-thinking company with a clear growth plan and a high-performance culture.
- Why this job: Make a real impact in a pivotal role with a supportive leadership team.
- Qualifications: 5+ years in operational leadership within insurance and strong people skills.
The predicted salary is between 60000 - 80000 £ per year.
We are hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate. This business is going through a major growth phase scaling from 30 to 60+ employees within the next 12-18 months and needs a confident operational leader to drive structure, performance, and delivery as they grow. You will be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If you are used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence you are looking for. This is not a back-office management role; it is strategic, people-focused, and pivotal to the business.
Key Responsibilities
- Lead and develop operational functions across broking, client servicing, compliance, and support
- Drive continuous improvement across processes, systems, and service delivery
- Work closely with leadership to execute business strategy and scale operations sustainably
- Lead change management projects as the company grows people, systems, and workflow
- Monitor and improve compliance, FCA standards, audit readiness, and internal QA
- Support performance frameworks, training, and development across teams
- Champion a high-performance, team-first culture that supports growth and retention
- Ensure systems, data, and reporting infrastructure evolve with the business
What We Are Looking For
- 5+ years of experience in an operational leadership role within an insurance brokerage
- Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
- Strong understanding of FCA compliance, reporting, and audit requirements
- Experience leading operational change in a growing or evolving business
- A natural people leader with strong coaching, communication, and influence skills
- Confident navigating between day-to-day delivery and long-term strategic planning
- Calm under pressure, highly organised, and solutions-focused
Why This Role?
- Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
- Direct input into strategic decisions and operational direction
- Work with an ambitious, supportive leadership team that values people and performance
- Hybrid working, a dynamic environment, and room to grow as the business expands
If you are an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale, this opportunity will give you the platform to do just that. Interested in hearing more? Let's arrange a confidential chat.
Remote Operations Manager in Stoke-on-Trent employer: The Summit Group
Join a dynamic and ambitious insurance brokerage in Harrogate that is committed to fostering a high-performance culture and supporting employee growth. With a clear plan for expansion, this independently owned firm offers you the opportunity to play a pivotal role in shaping operational excellence while enjoying hybrid working arrangements and competitive compensation packages. Be part of a supportive leadership team that values your input and encourages professional development as the company scales.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Operations Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their growth plans, culture, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in being part of their journey.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven operational change and improved performance in previous roles. This will demonstrate that you’re the confident operational leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Operations Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Operations Manager role. Highlight your operational leadership experience in insurance brokerage and any relevant achievements that showcase your ability to drive performance and delivery.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for operational excellence and how your background aligns with our growth ambitions. Be sure to mention your experience with FCA compliance and change management!
Showcase Your People Skills:Since this role is people-focused, don’t forget to highlight your leadership style and communication skills. We want to see how you’ve successfully led teams and fostered a high-performance culture in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at The Summit Group
✨Know Your Numbers
Make sure you’re familiar with key metrics and performance indicators relevant to the insurance brokerage industry. Be ready to discuss how you've driven improvements in these areas in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your people management skills. Think about times when you’ve successfully led teams through change or improved performance, and be ready to share these stories during the interview.
✨Understand Compliance Inside Out
Brush up on FCA compliance standards and audit requirements. Being able to speak confidently about how you’ve ensured compliance in past roles will show that you’re the right fit for this strategic position.
✨Be Ready for Strategic Discussions
This role is all about balancing day-to-day operations with long-term strategy. Prepare to discuss how you would approach scaling operations sustainably while maintaining a high-performance culture.
