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For Companies At a Glance
- Tasks: Lead and develop operational functions in a fast-paced insurance brokerage.
- Company: Join a high-growth, independently owned commercial insurance brokerage in Harrogate.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive leadership team.
- Why this job: Be part of a dynamic environment with direct input into strategic decisions.
- Qualifications: 5+ years in operational leadership within insurance; strong FCA compliance knowledge.
- Other info: Opportunity to influence and grow as the company scales from 30 to 60+ employees.
The predicted salary is between 43200 - 72000 £ per year.
Were hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate.
This business is going through a major growth phase scaling from 30 to 60+ employees within the next 1218 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.
You’ll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If youre used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence youre looking for.
This is not a back-office management role its strategic, people-focused, and pivotal to the business.
Key Responsibilities
Lead and develop operational functions across broking, client servicing, compliance, and support
Drive continuous improvement across processes, systems, and service delivery
Work closely with leadership to execute business strategy and scale operations sustainably
Lead change management projects as the company grows people, systems, and workflow
Monitor and improve compliance, FCA standards, audit readiness, and internal QA
Support performance frameworks, training, and development across teams
Champion a high-performance, team-first culture that supports growth and retention
Ensure systems, data, and reporting infrastructure evolve with the business
What We’re Looking For
5+ years of experience in an operational leadership role within an insurance brokerage
Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
Strong understanding of FCA compliance, reporting, and audit requirements
Experience leading operational change in a growing or evolving business
A natural people leader strong coaching, communication, and influence skills
Confident navigating between day-to-day delivery and long-term strategic planning
Calm under pressure, highly organised, and solutions-focused
Why This Role?
Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
Direct input into strategic decisions and operational direction
Work with an ambitious, supportive leadership team that values people and performance
Hybrid working, a dynamic environment, and room to grow as the business expands
My client is a top-quartile payer packages here reflect the level of responsibility and impact
Next Steps
If youre an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that.
Interested in hearing more? Lets arrange a confidential chat.
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Operations Manager employer: The Summit Group
Contact Detail:
The Summit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the insurance brokerage sector, especially those who have experience in operational leadership roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Research the specific brokerage you're applying to and understand their growth strategy. Familiarise yourself with their current operations and identify areas where you can contribute to improvements or changes, showcasing your proactive approach during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in leading operational change, particularly in fast-paced environments. Use specific examples that highlight your ability to drive performance and manage compliance effectively, as these are crucial for the role.
✨Tip Number 4
Demonstrate your people leadership skills by sharing stories of how you've successfully coached and developed teams in the past. Emphasise your communication style and how it fosters a high-performance culture, which is essential for this position.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational leadership within the insurance brokerage sector. Emphasise your achievements in driving performance, compliance, and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s growth ambitions. Mention specific examples of how you've successfully led operational change and improved processes in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as FCA compliance knowledge, change management experience, and your ability to foster a high-performance culture. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Role: Convey your passion for the insurance industry and your excitement about the opportunity to contribute to a growing brokerage. This can set you apart from other candidates who may not express the same level of interest.
How to prepare for a job interview at The Summit Group
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in operational leadership, particularly within an insurance brokerage. Highlight specific examples where you successfully led teams, implemented change, and improved processes.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends and regulations in commercial insurance. Be ready to discuss FCA compliance and how it impacts operational strategies, as this will show your depth of understanding in the field.
✨Emphasise Change Management Skills
Since the company is scaling rapidly, they will be interested in your experience with change management. Prepare to share examples of how you've navigated operational changes and ensured smooth transitions in previous roles.
✨Prepare for Strategic Discussions
As a key member of the leadership team, you'll need to think strategically. Be ready to discuss how you would align operational functions with business goals and contribute to the company's growth strategy.
