At a Glance
- Tasks: Lead and develop operational functions in a fast-growing insurance brokerage.
- Company: Dynamic, independently owned commercial insurance brokerage with ambitious growth plans.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive team that values performance and offers strategic input.
- Why this job: Make a real impact in a pivotal leadership role during exciting growth.
- Qualifications: 5+ years in operational leadership within insurance and strong people skills.
The predicted salary is between 60000 - 80000 £ per year.
We are hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate. This business is going through a major growth phase scaling from 30 to 60+ employees within the next 12-18 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.
You will be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If you are used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence you are looking for. This is not a back-office management role; it is strategic, people-focused, and pivotal to the business.
Key Responsibilities- Lead and develop operational functions across broking, client servicing, compliance, and support
- Drive continuous improvement across processes, systems, and service delivery
- Work closely with leadership to execute business strategy and scale operations sustainably
- Lead change management projects as the company grows people, systems, and workflow
- Monitor and improve compliance, FCA standards, audit readiness, and internal QA
- Support performance frameworks, training, and development across teams
- Champion a high-performance, team-first culture that supports growth and retention
- Ensure systems, data, and reporting infrastructure evolve with the business
- 5+ years of experience in an operational leadership role within an insurance brokerage
- Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
- Strong understanding of FCA compliance, reporting, and audit requirements
- Experience leading operational change in a growing or evolving business
- A natural people leader with strong coaching, communication, and influence skills
- Confident navigating between day-to-day delivery and long-term strategic planning
- Calm under pressure, highly organised, and solutions-focused
- Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
- Direct input into strategic decisions and operational direction
- Work with an ambitious, supportive leadership team that values people and performance
- Hybrid working, a dynamic environment, and room to grow as the business expands
- My client is a top-quartile payer; packages here reflect the level of responsibility and impact
If you are an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale, this opportunity will give you the platform to do just that. Interested in hearing more? Let's arrange a confidential chat.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Operations Manager in Blackburn
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like The Summit Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The Summit Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Remote Operations Manager in Blackburn
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The Summit Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The Summit Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The Summit Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The Summit Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The Summit Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The Summit Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
