Supporting customers by phone, live chat and email throughout the season Helping before, during and after trips, from pre-departure questions to in-resort issues Staying calm during live disruption and owning problems until they're solved Learning our products and systems quickly Owning your performance metrics: response times, satisfaction and resolution rates Pitching in wherever the team needs you Sharing ideas to help us improve. Many of our best fixes come from the people talking to customers.
Skills and Experience
Customer support experience. You've solved real problems for real customers, and you care about doing it well Resilience. Tough conversations happen. You reset, ask for support when you need it, and keep showing up with empathy Genuine care. You actually want to help people. It's just who you are Speed. You learn quickly, ask good questions, and pick up the phone on the second ring A pitch-in attitude. You spot what needs doing and get it done Availability to work weekends and bank holidays.
Hours
20
Hourly Rate
Pro rota salary of £26,500
Location
Bristol
04/10/2026
Category:
- Telephone
Location:
- Bristol
Type:
- Part Time
JobShop, The Students' Union at UWE,
Union 1, Frenchay Campus,
Coldharbour Lane,
Bristol,
BS16 1QY
Monday-Friday
#J-18808-Ljbffr
Customer Support Assistant (6 positions) employer: The Students' Union at UWE
Join a compassionate team dedicated to providing exceptional care in Whitchurch, Bristol, where your role as a Female Personal Assistant/Carer will make a meaningful difference in the life of a 78-year-old lady with epilepsy. We offer a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you feel valued and equipped to provide the best care possible. With flexible shift options and a focus on a person-centred approach, this is an excellent opportunity for those looking to contribute positively to their community while enjoying a rewarding career.
Contact Details:
The Students' Union at UWE Recruitment Team
