At a Glance
- Tasks: Lead a team to ensure rooms are guest-ready and maintain high housekeeping standards.
- Company: Join The Stratford, a stylish hotel in a stunning skyscraper.
- Benefits: Enjoy gym discounts, wellness classes, and up to 50% off food and drinks.
- Other info: Flexible hours with opportunities for overtime and career development.
- Why this job: Take on responsibility and grow your career in a supportive, fun environment.
- Qualifications: 6 months of hotel housekeeping experience and strong organisational skills.
The predicted salary is between 22950 - 28050 £ per year.
The Stratford is a 145-bedroom design-led hotel set within Manhattan Loft Gardens, a 42-storey skyscraper which also features 248 loft apartments, three sky terraces, two restaurants, three bars and four event rooms.
The building is located within walking distance from Stratford International Station and Westfield Shopping Centre.
At The Stratford we do things a little differently, we value authenticity and encourage our team to bring their personality to work.
We’re looking for a Housekeeping Supervisor to join our Housekeeping Team.
You’ll lead a small team of Room Attendants and House Porters on shift, check bedrooms and public areas, and work closely with Reception so rooms are ready when guests arrive.
You’ll report to our Housekeeping Manager.
The role needs hotel housekeeping experience of at least 6 months. If you’ve got that and you’re ready to take on more responsibility, we’d like to hear from you.
- What you’ll do…
- Allocate rooms to the team at the start of shift and checking in with them throughout the day
- Inspect departure and stayover rooms so every room is gust-ready
- Keeping an eye on assigned public areas – lobby, corridors and guest lifts
- Talk to Reception about early arrivals, late check-outs, VIPs and special requests
- Train and support new team members, ensuring the team consistently meet our housekeeping standards
- Manage guest requests and any housekeeping issues on shift and relevant situations on to the Housekeeping Manager
- Log maintenance faults, lost property and linen stock
- Update room statuses on the system and send a short handover at the end of shift
- Oversee minibar inventory and posting
- What we are looking for…
- Minimum 6 months’ experience in hotel housekeeping as a Floor Supervisor, Housekeeping Assistant Manager, Room Coordinator, Team Leader or similar.
- Comfortable using a computer for the everyday parts of the job, such as checking the room list, responding to emails and updating spreadsheets/logs.
- Comfortable checking work and giving feedback
- Organised and friendly with guests and colleagues
- Hours
- 20-48 hours a week, working days include some weekends and bank holidays
- Shifts are usually 9AM – 5:30PM with the occasional late shift
- Overtime is available and paid at your normal rate
- Rota will be published one week in advance
- 28 days holiday including bank holidays, rising with service
- What’s in it for you…
- Gym discounts and wellness classes
- Monthly wellbeing challenges, trekking activities and sporting events
- Bi-annual theme parties
- Monthly birthday celebrations and ‘have one on us’ team drinks
- Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
- Freshly cooked food during your shift
- Discounts of up to 50% off F&B in our hotel
- Room discounts across the Marriott portfolio
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Opportunity to join and participate in our unique GROW academy
- Bike to work scheme
- Season ticket loan
- Experience stay in the hotel to enjoy with a plus one
- Wagestream – offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
- Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
- ‘Star of the Month’ and ‘Star of the Year’ awards
- Vitality At Work after 2 years’ service
- A supportive, people-focused culture
Housekeeping Supervisor employer: The Stratford
At Manhattan Loft Gardens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and collaboration. Our Night Concierge role not only provides competitive pay and extensive benefits, including gym discounts and wellness classes, but also fosters personal growth through our unique GROW academy and engaging team activities. With a focus on creating unforgettable experiences for both residents and staff, we believe that a friendly workplace is a happier workplace, making MLG an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Stratford. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Stratford
Don't be shy about reaching out to The Stratford directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Stratford and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Stratford
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
