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- Tasks: Create unforgettable guest experiences and ensure every stay is welcoming and memorable.
- Company: Join The Store, Oxford, a vibrant hub of hospitality and community.
- Benefits: Flexible rotas, competitive salary, ongoing training, and amazing discounts.
- Why this job: Be the reason guests keep coming back and make a real impact!
- Qualifications: A passion for hospitality and a welcoming presence; experience is a plus but not required.
- Other info: Join a diverse team committed to innovation and community engagement.
The predicted salary is between 23000 - 30000 £ per year.
We are expanding our incredible Guest Relations team! Are you a natural communicator with a passion for delivering unforgettable guest experiences? Do you love making people feel valued and creating special moments that leave a lasting impression? If so, we have the perfect opportunity for you!
At The Store, Oxford, we don’t just offer jobs—we offer careers that inspire! We’re passionate about delivering exceptional guest experiences, and we’re looking for a warm, proactive, and service-driven professional to help us continue raising the bar.
As a Guest Relations Executive, you’ll be at the heart of our guest experience, ensuring that every stay is smooth, welcoming, and memorable. You’ll support the Reception Manager and Reception Supervisors, act as a friendly and approachable point of contact, and help create a warm, hospitable atmosphere for every guest who walks through our doors.
What We’re Looking For:
- A welcoming presence with a polished approach
- A problem-solver who knows how to delight guests
- Someone who thrives in a fast-paced environment
- Someone with a genuine love for hospitality and making guests feel at home
- Previous experience in guest relations or a customer-facing role in hospitality is ideal but not necessary
Ready to make a real impact and be part of something special? Join us at The Store, Oxford, and be the reason our guests keep coming back!
Position: Guest Relations Executive
Location: Oxford
Employment Type: Full time contract
Shift: On a rota basis (including some evenings, weekdays, weekends, and bank holidays)
Benefits:
- Flexible rotas - we understand the importance of work-life balance
- Delicious meals on duty
- £27,040 per annum (estimated on target earnings £32,000 includes non-contractual service charge)
- Ongoing training provided - both in-house and external
- Career progression and development - we invest in our people
- Royal Cars taxis 50% discount for our people to and from work
- Refer a Friend Scheme receive £250 for successful reviews (£500 if you refer a chef)
- Review bonus £25 per mention
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
- Opportunities to win raffle prizes
- Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!
- Opportunities to socialise and celebrate together - birthdays, work anniversaries and big life moments!
- Team Awards
- Fundraising initiatives - we support the community and like to give back
- Go green - come and work with a company that is committed to creating a greener planet
As the hotel grows, more benefits will become available. We’ve got 4 Brand Pillars that will also help you thrive:
- Legacy: The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
- Discovery: Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.
- Innovation: The Store is more than just a hotel; it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.
- Community: As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Guest Relations Executive employer: The Store Oxford
Contact Detail:
The Store Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create unforgettable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Executive, you'll need to be a natural communicator. Try role-playing common guest scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a challenging situation into a positive one. This will demonstrate your ability to delight guests and handle fast-paced environments.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates like you. It shows initiative and gives us a chance to see your enthusiasm for joining The Store's incredible team.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you've made guests feel special or created memorable moments. We want to see that you genuinely care about delivering exceptional guest experiences.
Be Personable and Approachable: As a Guest Relations Executive, being warm and friendly is key. Use a conversational tone in your application to reflect your personality. Remember, we’re looking for someone who can create a welcoming atmosphere, so let that come across in your writing!
Highlight Relevant Experience: Even if you don’t have direct experience in guest relations, think about any customer-facing roles you've had. Mention skills like problem-solving and communication that are relevant to the role. We value all experiences that contribute to making guests feel at home!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re keen to join our amazing team at The Store!
How to prepare for a job interview at The Store Oxford
✨Know Your Guest Experience
Before the interview, think about what makes a great guest experience. Research The Store and its values, especially around hospitality and community. Be ready to share your thoughts on how you can contribute to creating memorable moments for guests.
✨Showcase Your Communication Skills
As a Guest Relations Executive, communication is key. Practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully resolved issues or made someone feel valued, as this will demonstrate your natural ability to connect with people.
✨Emphasise Your Problem-Solving Abilities
Think of specific situations where you’ve had to solve problems in a fast-paced environment. Prepare to discuss these scenarios during the interview, highlighting your proactive approach and how you turned challenges into positive outcomes for guests.
✨Be Warm and Approachable
During the interview, let your personality shine through! Smile, maintain eye contact, and engage with your interviewer. They’re looking for someone who can create a welcoming atmosphere, so showing your friendly side will go a long way in making a lasting impression.