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- Tasks: Kickstart guest experiences by managing reservations and ensuring seamless communication.
- Company: Cairn Group is a family-owned business with a diverse portfolio of hotels, bars, and restaurants across the UK.
- Benefits: Enjoy perks like discounted hotel stays, 50% off food, spa discounts, and access to financial wellbeing tools.
- Why this job: Join a supportive team focused on growth, with opportunities for development and recognition through awards.
- Qualifications: Experience in a similar role or hotel environment, strong communication skills, and attention to detail required.
- Other info: Flexible hours and a chance to build lasting relationships with guests.
The predicted salary is between 24000 - 36000 £ per year.
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema & Leisure Discounts
- Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly 'Star of the Month' Awards
- Long-service Awards, that start after 1 year of service
- 'Recommend a Friend' Incentive – Be rewarded for referring someone you know!
- Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. In this role, you will start our guest's journey with us, often having one of the first interactions they'll have when making their choice to stay in the area. You'll anticipate every detail to ensure a friction-free experience, ensuring all details taken are correct, accurate, and shared across other departments when needed.
You'll respond to guest calls, emails, and enquiries for room reservations, groups, and general information, taking reservations from enquiry to confirmation stage. You'll work with the Sales, M&E and Revenue departments to maximise revenue, also ensuring all data, reporting and systems are up to date. You'll build strong relationships with repeat customers, and support in ensuring we are their preferred hotel choice.
About you…
- Experience in a similar role, or within a hotel environment where reservations was a key part of day to day
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one's own time
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
#INDLP
AMRT1_UKCT
Reservationist employer: The Stirling Highland Hotel
Contact Detail:
The Stirling Highland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarize yourself with the hotel industry and the specific services offered by Cairn Group. Understanding their unique selling points, such as the benefits of discounted stays and the 'Grow with us' initiative, will help you connect with the company's values during your interactions.
✨Tip Number 2
Practice your communication skills! Since strong communication is key in this role, consider role-playing scenarios where you handle guest inquiries or reservations. This will prepare you to respond confidently and effectively during the interview process.
✨Tip Number 3
Highlight your experience in customer service and any previous roles related to reservations. Be ready to share specific examples of how you've resolved challenges or enhanced guest experiences, as this will demonstrate your suitability for the position.
✨Tip Number 4
Show your adaptability and ability to work under pressure. Think of instances where you've successfully managed multiple tasks or adapted to changing situations, as this will resonate well with the expectations of the Reservationist role.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reservationist position. Highlight key responsibilities and required skills, such as strong communication and attention to detail, to tailor your application accordingly.
Craft a Tailored CV: Customize your CV to reflect relevant experience in hotel reservations or customer service. Emphasize your interpersonal skills and any previous roles where you successfully managed guest interactions.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to provide a memorable guest experience and handle reservations efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservationist role.
How to prepare for a job interview at The Stirling Highland Hotel
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with guests, it's crucial to highlight your customer service experience. Share specific examples of how you've handled guest inquiries or resolved issues in previous roles.
✨Demonstrate Attention to Detail
This position requires high accuracy in managing reservations and data. Be prepared to discuss how you ensure precision in your work and provide examples of times when your attention to detail made a difference.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you adapt your communication style to different situations and audiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to adapt quickly or resolve conflicts, and be ready to explain your thought process and actions.
