Full Time Branch Manager Twickenham

• Stock management




• Shop floor standards




• Stock room standards




• Supervisor management




• Branch financial accountability (staffing hours, petty cash, cleaners)




• To ensure custom orders are being processed efficiently




• Complete branch banking daily




• To fill in all end of month spreadsheets




• Ensuring dispatch target achieved

People Management

• To recruit, train and retain the team




• To provide and record ongoing training to the team




• To highlight underperformance and support with action plan




• To work with supervisors to achieve branch standards




• To ensure the teams wellbeing needs are met

People Planning

• Completion of Elf rotas




• Management of Elf exceptions




• Holiday management




• Daily floor rota, including lunches




• Summer temp recruitment




• Summer temp rotas




• Role model of excellent customer service on the shop floor




• Being an escalation point for customer complaint




• Actively check the branch inbox




• Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)

Knowledge & Skills

• Knowledge of Microsoft Office, Netsuite




• 3 years management/supervisor experience