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For Companies At a Glance
- Tasks: Manage stock, oversee staff, and ensure top-notch customer service.
- Company: Join a dynamic retail environment with a focus on teamwork.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Why this job: Lead a team and make a real difference in customer experiences.
- Qualifications: 3 years of management experience and proficiency in Microsoft Office.
- Other info: Great opportunity for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Stock management
- Shop floor standards
- Stock room standards
- Supervisor management
- Branch financial accountability (staffing hours, petty cash, cleaners)
- To ensure custom orders are being processed efficiently
- Complete branch banking daily
- To fill in all end of month spreadsheets
- Ensuring dispatch target achieved
People Management
- To recruit, train and retain the team
- To provide and record ongoing training to the team
- To highlight underperformance and support with action plan
- To work with supervisors to achieve branch standards
- To ensure the teams wellbeing needs are met
People Planning
- Completion of Elf rotas
- Management of Elf exceptions
- Holiday management
- Daily floor rota, including lunches
- Summer temp recruitment
- Summer temp rotas
Customer Service
- Role model of excellent customer service on the shop floor
- Being an escalation point for customer complaints
- Actively check the branch inbox
- Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite
- 3 years management/supervisor experience
Full Time Branch Manager in Twickenham employer: The Stevenson Group
Contact Detail:
The Stevenson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Branch Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Full Time Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to people management and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in stock management and team training.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed teams or improved customer service in previous roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Full Time Branch Manager position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Full Time Branch Manager in Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any relevant achievements that show you can handle stock management and team leadership.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Branch Manager role. Share specific examples of how you've successfully managed teams and improved customer service in the past.
Showcase Your People Skills: Since people management is key, emphasise your ability to recruit, train, and support your team. Mention any training programmes you've implemented or how you've handled underperformance effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at The Stevenson Group
✨Know Your Numbers
As a Branch Manager, you'll be accountable for branch finances. Brush up on your understanding of financial metrics and how they relate to stock management and staffing hours. Be ready to discuss how you've managed budgets or improved financial performance in previous roles.
✨Showcase Your People Skills
People management is key in this role. Prepare examples of how you've successfully recruited, trained, and retained team members. Think about times you've supported underperforming staff and how you ensured their wellbeing—these stories will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
You'll need to model excellent customer service. Be prepared to share specific instances where you handled customer complaints effectively or improved service standards. Highlight your approach to ensuring that your team follows company processes, as this will show your commitment to maintaining high standards.
✨Familiarise Yourself with Tools
Knowledge of Microsoft Office and Netsuite is essential. If you're not already familiar with these tools, take some time to learn the basics. Being able to discuss how you've used similar software in past roles can give you an edge and show your readiness to hit the ground running.