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- Tasks: Provide exceptional customer service and support in a vibrant retail environment.
- Company: Local retail business in Guildford with a focus on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and a friendly team atmosphere.
- Other info: Opportunity for growth in a supportive and engaging workplace.
- Why this job: Join a dynamic team and make a difference in customers' shopping experiences.
- Qualifications: Excellent customer service skills; familiarity with Microsoft Office and Netsuite is a plus.
The predicted salary is between 20000 - 25000 £ per year.
A local retail business in Guildford seeks a Customer Service representative to provide exceptional service and support in branch operations.
Responsibilities include:
- Advising customers on uniform requirements
- Greeting customers warmly
- Upselling products
- Handling complaints
- Maintaining a well-organized shop floor
Candidates should display excellent customer service skills, and familiarity with Microsoft Office and Netsuite is preferred. This role is vital in ensuring a positive shopping experience.
Sales & Customer Service Specialist in Surrey employer: The Stevenson Group
Contact Detail:
The Stevenson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Specialist in Surrey
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you walk into that interview, you want to show that you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle different situations, like a complaint or an upsell. We all know that real-life examples can make you stand out, so be ready to share your experiences.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Show up looking sharp and professional, as it reflects your attitude towards the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Sales & Customer Service Specialist in Surrey
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your familiarity with Microsoft Office and any experience with Netsuite if you have it, as this will make you stand out.
Be Warm and Welcoming: Since the role involves greeting customers warmly, let your personality shine through in your written application. Use a friendly tone and express your enthusiasm for providing exceptional service – we love to see that passion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at The Stevenson Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products the retail business offers. This will help you confidently advise customers on uniform requirements and upsell effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times you handled complaints or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Relevant Software
Since familiarity with Microsoft Office and Netsuite is preferred, brush up on these tools before your interview. Being able to discuss how you’ve used them in previous roles can give you an edge.
✨Practice Your Greeting and Body Language
As greeting customers warmly is part of the job, practice your greeting and ensure your body language is open and friendly. This will not only help you make a great first impression but also show that you understand the importance of a positive shopping experience.