To ensure that all customers receive the highest level of customer service.
Customer Service
- To maintain a good knowledge of school’s uniform requirements so customers are advised correctly
- To greet customers in the expected ‘stevensons’ way
- To upsell additional items to customers.
- To Handle customer complaint in line with company policy
Branch Operations
- To attend selling events
- To support with Temporary staff training and development- led by management
- To accurately operate the Till
- To maintain a clean, tidy and well merchandised shopfloor, stockroom and surrounding branch areas.
- To complete rolling stock checks.
- To accurately pick and put back items for web orders/returns.
- To complete deliveries and transfers.
- To carry out any reasonable tasks requested by management
- Adhoc projects and additional responsibilities if applicable
Knowledge & Skills
- Knowledge of Microsoft Office - preferred
- Knowledge of Netsuite- preferred
