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- Tasks: Deliver top-notch customer service and manage shop operations with a friendly approach.
- Company: Leading school uniform retailer in Oxford with a welcoming atmosphere.
- Benefits: Collaborative work environment and opportunities to train new staff.
- Why this job: Join a team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service and till operations preferred.
- Other info: Great chance to develop skills in a supportive retail setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading school uniform retailer in Oxford is seeking friendly and dedicated staff members to provide excellent customer service. The role involves managing shop operations, supporting customer needs, and ensuring the store environment is inviting.
Ideal candidates should be knowledgeable about customer service practices, able to handle complaints, and preferably have experience with till operations.
This position offers a collaborative environment and opportunities to assist in training temporary staff.
Customer Experience & Upsell Specialist in Oxford employer: The Stevenson Group
Contact Detail:
The Stevenson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Upsell Specialist in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the school uniform retailer. Understand their values and what makes them stand out in customer service. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Experience & Upsell Specialist. Role-play with a friend or family member to get comfortable handling complaints and upselling products.
✨Tip Number 3
Show off your teamwork skills! Since this role involves collaborating with others and training temporary staff, be ready to share examples of how you've worked well in a team before. We love to see candidates who can contribute to a positive work environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience & Upsell Specialist in Oxford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled customer needs and complaints in the past, so share specific examples that showcase your skills.
Be Friendly and Approachable: Since we're looking for friendly staff, let your personality shine through in your application. Use a warm tone and express your enthusiasm for providing excellent customer service.
Tailor Your Application: Take a moment to customise your application for this role. Mention your knowledge of till operations and any relevant experience you have, as it shows us you're serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Stevenson Group
✨Know Your Customer Service Basics
Brush up on key customer service principles before your interview. Be ready to discuss how you would handle various customer scenarios, especially complaints. This shows that you understand the importance of a positive customer experience.
✨Showcase Your Till Experience
If you've worked with tills before, be prepared to talk about your experience. Highlight any specific systems you've used and how you ensured accuracy in transactions. If you haven't, think about how your skills can transfer to this area.
✨Demonstrate Team Spirit
Since the role involves collaborating with others, share examples of how you've worked well in a team. Discuss any experiences where you helped train or support new staff, as this will resonate with their focus on teamwork.
✨Create a Welcoming Atmosphere
Think about how you can contribute to making the store environment inviting. Prepare to discuss ideas you have for enhancing customer interactions and creating a friendly atmosphere, as this aligns perfectly with what they’re looking for.
