To ensure a smooth and daily operation of the branch. Responsible for managing a team providing the highest level of customer service.
Key Responsibilities
- Branch Operations: Stock management, Shop floor standards, Stock room standards, Supervisor management, Branch financial accountability (staffing hours, petty cash, cleaners), ensuring custom orders are processed efficiently, completing branch banking daily, filling all end‑of‑month spreadsheets, ensuring dispatch target achieved.
- People Management: Recruit, train and retain the team; provide and record ongoing training; highlight underperformance and support with action plan; work with supervisors to achieve branch standards; ensure the team's wellbeing needs are met.
- People Planning: Completion of Elf rotas; management of Elf exceptions; holiday management; daily floor rota including lunches; summer temp recruitment; summer temp rotas.
- Customer Service: Role model of excellent customer service on the shop floor; being an escalation point for customer complaint; actively check the branch inbox; spot check customer service supervisor is following company processes (correct phone greeting and email sign off).
Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite
- 3 years management/supervisor experience
