At a Glance
- Tasks: Engage with customers to provide seamless support and enhance their shopping experience.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with chances to learn and advance your career.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
To have the ability to engage with customers creating a one-stop support service that assists and guides customers through a seamless shopping experience, managing their expectations and providing the highest level of service throughout.
Key Responsibilities
- Telephone Support/Communications: All calls answered within 3 rings
- Email Support/Communications: Responding to emails within 24 hours (own schools); responding to customer emails for schools you are not responsible for if you can or forwarding to relevant branch for resolution; updating customer on due dates of items
- Live Chat Support/Communications: Providing customers with the information available to you in the most positive accurate light; ability to attend to multiple ‘chats’ at one time
- General Customer Support: Liaising with courier services to track orders and provide support where necessary; liaising with merchandising and account management teams to gather additional information not available directly on the system; handling of customer payments where necessary, including payments for bespoke orders and refunds; assisting with returns and exchanges where required; resolution of customer issues directly with limited requirement for escalation to management
- Additional/Adhoc responsibilities: Attending and providing support at selling events; assisting with the training of both permanent and temporary employees; collecting customer feedback and relaying to relevant stakeholders; ad-hoc tasks from management that is deemed a suitable request
Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite
- Proven experience working in a telephony-based customer service/contact centre role
- Excellent telephone manner paired with knowledge of customer service principles and practices
- Exceptional typing skills and attention to detail, paired with knowledge of I.T & Microsoft packages
- Ability to work collectively and independently to resolve customer queries
- Conflict resolution skills
- Commitment to delivering a high level of customer service - demonstrating business focus and a desire to succeed beyond what is expected
- Resilient, flexible and able to work in a fast paced and demanding environment
CUSTOMER SERVICE ASSISTANT in Letchworth employer: The Stevenson Group
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and excellence, offering comprehensive training and opportunities for advancement while ensuring a seamless shopping experience for our customers. Located in a vibrant area, we provide a unique chance to engage with a diverse clientele, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT in Letchworth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls within 3 rings, make sure you can handle a variety of customer queries confidently. Role-play with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Be ready for live chat multitasking! Brush up on your typing speed and accuracy, as you'll need to juggle multiple chats at once. Try using online typing tests to improve your skills before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT in Letchworth
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in customer service. We want to see how you've engaged with customers and created positive experiences in the past. Use specific examples that demonstrate your ability to manage expectations and resolve issues.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make sure your skills and experiences shine through without unnecessary fluff!
Tailor Your Application:Take a moment to customise your application for this role. Mention the key responsibilities from the job description and explain how your background aligns with them. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Stevenson Group
✨Know Your Customer Service Principles
Brush up on the key principles of customer service before your interview. Understand how to engage with customers effectively and manage their expectations. This will show that you’re not just familiar with the role, but that you genuinely care about providing a seamless shopping experience.
✨Practice Your Communication Skills
Since this role involves a lot of telephone and email support, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your excellent telephone manner during the interview.
✨Familiarise Yourself with Relevant Tools
Get to know Microsoft Office and any other tools mentioned in the job description, like Netsuite. If you can, try to get some hands-on experience with these platforms. Being able to discuss your familiarity with these tools will give you an edge and show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Think of specific situations where you had to think on your feet or handle multiple queries at once. This will highlight your conflict resolution skills and your ability to work in a fast-paced environment, which is crucial for this role.
