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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in a vibrant retail environment.
- Company: Local retail business in Guildford with a focus on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and a friendly team atmosphere.
- Why this job: Join a dynamic team and make a difference in customers' shopping experiences.
- Qualifications: Excellent customer service skills; familiarity with Microsoft Office and Netsuite is a plus.
- Other info: Opportunity for growth in a supportive and engaging workplace.
The predicted salary is between 24000 - 36000 £ per year.
A local retail business in Guildford seeks a Customer Service representative to provide exceptional service and support in branch operations.
Responsibilities include:
- Advising customers on uniform requirements
- Greeting customers warmly
- Upselling products
- Handling complaints
- Maintaining a well-organized shop floor
Candidates should display excellent customer service skills, and familiarity with Microsoft Office and Netsuite is preferred. This role is vital in ensuring a positive shopping experience.
Sales & Customer Service Specialist in Guildford employer: The Stevenson Group
Contact Detail:
The Stevenson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Specialist in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the local retail business in Guildford. Understanding their values and products will help you connect better with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, like upselling or dealing with complaints. Role-playing these scenarios can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your tech skills! Since familiarity with Microsoft Office and Netsuite is preferred, make sure to highlight any experience you have with these tools. If you’re not familiar, consider brushing up on them before your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you’ll be one step closer to landing that Sales & Customer Service Specialist role!
We think you need these skills to ace Sales & Customer Service Specialist in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past. Share specific examples that demonstrate your ability to handle complaints and provide exceptional support.
Be Warm and Welcoming: Since this role is all about creating a positive shopping experience, let your personality shine through in your application. Use a friendly tone and show us that you genuinely enjoy interacting with customers. A warm approach can make all the difference!
Familiarity with Tools is Key: If you’ve got experience with Microsoft Office or Netsuite, don’t forget to mention it! We’re looking for candidates who can hit the ground running, so any relevant skills will definitely give you an edge in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at The Stevenson Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products the retail business offers. This will help you confidently advise customers on uniform requirements and upsell effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times you handled complaints or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Relevant Software
Since familiarity with Microsoft Office and Netsuite is preferred, brush up on these tools before your interview. Being able to discuss how you’ve used them in previous roles can set you apart from other candidates.
✨Practice Your Greeting and Body Language
First impressions matter! Practice greeting someone warmly and maintaining positive body language. This will not only help you feel more confident but also show the interviewer that you understand the importance of a welcoming atmosphere in retail.
